Client Care Administrator

Linnaeus Group; Brighouse; On-site; GBP 60,000 - 80,000; Full time

Job summary

A veterinary service provider in Brighouse is seeking a passionate individual for a Client Care role at Calder Vets. This position entails welcoming clients and their pets, managing appointments, and ensuring smooth communication between clients and the clinical team. Applicants should possess strong administration skills and previous customer-facing experience, along with a love for animals. Benefits include generous holidays, career progression opportunities, and staff discounts.

Benefits

5 weeks holiday plus bank holidays and birthday leave

Career progression opportunities

Staff discount schemes

Life assurance

Enhanced sickness pay

Enhanced equal family leave

Employer contribution pension scheme

Wellness programme with employee assistance programme

Qualifications

• Must have previous customer-facing experience.
• Strong administration and organisation skills.
• Ability to work well under pressure.

Responsibilities

• Welcoming clients and their pets in a warm, professional manner.
• Managing the diary; booking appointments and surgical procedures.
• Answering client questions via email and telephone.

Skills

Customer-facing experience

Strong administration and organisation skills

Ability to work well under pressure

Confident using the telephone

Reception or Client Care experience

Passion and love for animals

Job description

About the role

We are searching for a passionate individual to join our wonderful Client Care team at Calder Vets, Brighouse. Our front‑of‑house team is the face and voice of our business, making this role exceptionally valued. In this position, you will work closely with our clinical team to ensure that our clients and patients receive the highest standard of service and care.

Responsibilities

• Welcoming clients and their pets in a warm, professional manner.
• Managing the diary; booking appointments and surgical procedures.
• Answering client questions via email and telephone.
• Pro‑active communication between clients and colleagues to ensure the day runs smoothly.
• Administration duties e.g. scanning paperwork, filling in forms etc.
• Processing prescription requests.
• Taking payments.
• Promoting offers and services.
• Ensuring reception is clean and well‑stocked.

Qualifications

• Must have previous customer‑facing experience.
• Strong administration and organisation skills.
• Ability to work well under pressure.
• Confident using the telephone.
• Reception or Client Care experience desirable.
• Passion and love for animals.

About Calder Vets

Calder Vets is a long established primary care, small animal practice, with our central Hospital in Dewsbury, West Yorkshire. We also have 8 satellite clinics across South and West Yorkshire, including excellent support from our sister referral Hospital, Paragon Veterinary Referrals.

Benefits

• 5 weeks holiday plus bank holidays and birthday leave.
• Career progression opportunities.
• Staff discount schemes.
• Life assurance.
• Enhanced sickness pay.
• Enhanced equal family leave.
• Employer contribution pension scheme.
• Wellness programme with employee assistance programme, eyecare voucher scheme, free annual flu jab, cycle to work scheme and recruitment referral reward scheme.