Client Associate Healthcare (1694)

Health Partners; Remote; GBP 20,000 - 24,000; Full time

Job summary

A leading provider of occupational health solutions is seeking a Client Associate to manage administrative tasks in support of health services. Your role will involve handling occupational health cases, assisting with appointments, and ensuring efficient communication among clients and healthcare teams. This full-time remote position in the UK requires strong organizational skills and proficiency in IT systems. You will be essential in supporting operational excellence and upholding the company's CORE values.

Benefits

Contributory pension scheme up to 6%

Life assurance

25 days annual leave plus bank holidays

Birthday off (non-contractual)

Discounted gym membership

Cycle to work scheme

Health cashback plan

Qualifications

• Must demonstrate a proactive approach and the ability to use initiative.
• Commitment to maintaining confidentiality and professionalism is required.
• Experience in an Occupational Health environment is advantageous.

Responsibilities

• Manage occupational health cases including booking and reviewing appointments.
• Handle vaccination queries and ensure adherence to GDPR.
• Co-ordinate diaries and liaise with clients and healthcare professionals.

Skills

Excellent verbal and written communication skills

Strong organizational abilities

Proficiency in IT systems including Outlook, Word, and Excel

Exceptional customer service skills

Ability to multitask

Tools

Office 365

Job description

As a Client Associate within our Healthcare team you will be working as an administrator and be part of a wider team managing occupational health cases on a daily basis across the organisation. You will be the backbone of our business ensuring the smooth running of our psych health services. Your role is crucial in supporting our patients, clients, clinicians and wider team through administrative excellence.

Key Responsibilities

• Managing Occupational Health cases, including booking appointments
• Reviewing cases, chasing updates and gathering information
• Receiving blood results, reviewing results and escalating to the appropriate Duty Nurse if necessary
• Chasing laboratories for outstanding blood results if not received within the timeframe
• Receiving immunisation evidence for clinical review and escalating for further review
• Handling vaccination queries, vaccination cancellations and any clinic questions
• Reviewing, proofreading and releasing reports
• Invoicing
• Closing cases
• Answering phone calls, making outbound calls and replying to emails
• Using a cloud‑based telephony system which records calls for training and quality purposes
• Working within GDPR and the company’s policies to ensure sensitive personal information is protected as required by law, regulatory bodies, ethics and best practice
• Liaising with internal colleagues, clients, their employees and 3rd parties (including GPs) via telephone, email and letter
• Working towards our clients’ goals and the company’s key metrics
• Displaying the company’s CORE values: Caring Matters, One Team, Great Relationships and Excellence all round
• Escalating complex cases, complaints or those that are progressing slowly to relevant colleagues
• Co‑ordinating and maintaining diaries and appointments for all clinical staff ensuring maximum utilisation
• Working with a wide variety of specialists and medical professionals dealing with paperwork and documents including immunisations & vaccinations

What We Are Looking For

You should have excellent verbal and written communication skills, strong organisational abilities and attention to detail. Multitasking and working well under pressure is essential, as is proficiency in IT systems including Outlook, Word and Excel. Familiarity with Office 365 and experience working in an Occupational Health or similar environment would be advantageous. You should also demonstrate a proactive approach, the ability to use your initiative and a commitment to maintaining confidentiality and professionalism. This role requires exceptional customer service skills, as you will play a vital role in helping our clients achieve their goals while embodying the company’s CORE Values: Caring Matters, One Team, Great Relationships and Excellence at All Times. To be successful you must possess the necessary skills and experience and have access to a suitable quiet workspace.

Hours

Full‑time position – 37.5 hours per week, 7.5 hours per day with core hours between 8:00 am and 6:00 pm, Monday to Friday.

Location

Remote working from home within the United Kingdom.

Remote Working Disclaimer

We are only able to accept applications from those who reside in the UK for this remote vacancy. Working overseas is not permitted, and all applicants must ensure they are able to legally work and reside in the UK during standard working hours. Any applications from individuals who are not able to meet these requirements will unfortunately not be considered.

We are happy to discuss flexible working arrangements for this role should this be a requirement for you.

Compensation

This position offers a set salary of £24,000 per annum.

Company Benefits

• Contributory pension scheme up to 6 %
• Life assurance
• Starting on 25 days annual leave plus bank holidays, increasing with length of service
• Have a day off for your birthday (non‑contractual benefit)
• Discounted gym membership
• Cycle to work scheme
• Health cashback plan

About Health Partners

Health Partners is one of the UK’s leading providers of occupational health and wellbeing solutions. We work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier and more productive lives. With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals – including occupational health advisors, physicians, physiotherapists and counsellors – delivers tailored, evidence‑based solutions designed to meet the unique needs of our clients and their workforce. We pride ourselves on fostering long‑term partnerships built on trust, professionalism and results.

We are committed to equal opportunities and welcome applications from all backgrounds. Diversity and inclusion form an integral part of everything we do, bringing together the best talent and helping people realise their full potential by being themselves at work and delivering an outstanding service to everyone regardless of difference.