Client Advocate/Technician

Aon plc; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Aon plc in London is seeking a Client Technician to provide technical and administrative support for the Account Executive team in Caribbean Facultative Reinsurance placements and servicing. The role involves liaising with offshore teams, generating documentation, and handling client and reinsurer queries.

You will maintain data in Aon’s IT and external systems, assist in market submissions, and collaborate with the team on marketing reinsurance placements in London and international markets

Qualifications

• Technical (re)insurance knowledge with at least 2 years experience.
• Excellent attention to detail.
• Great communication skills.
• Data analysis abilities.
• Intermediate IT skills (Excel and Word).
• Experience with Lloyds systems including PPL and DCOM/BARS advantageous but not essential.
• Experience in a client-facing environment.
• Ability to work in a deadline-driven environment.

Responsibilities

• Technical and administrative support for the Account Executive team in placing and servicing of Caribbean Facultative Reinsurance.
• Processing of placements and liaising with offshore teams to ensure invoices are prepared and issued on time.
• Generation and review of contractual documentation (including contract wordings, endorsements, invoices, and evidence of cover).
• Resolution of queries received from clients and reinsurers – liaising with colleagues within other departments and local offices as necessary.
• Population and maintenance of data within Aon’s IT systems and external systems such as PPL.
• Collection and analysis of data necessary for the preparation of market submissions and presentations.
• Work in partnership with the Account Executive team in the marketing of reinsurance placements, involving communication with both clients and reinsurers (in both London and international markets).
• Working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

Skills

Reinsurance knowledge

Attention to detail

Communication skills

Data analysis

IT competency

Lloyds systems experience

Client-facing experience

Deadline-driven

Job description

Client Advocate/Technician

We’re hiring!

Aon are currently recruiting a Client Technician to join our team in London. The Client Technician will be primarily responsible for working closely with colleagues in our Miami office and London and clients directly as a key part of our client offering. The Reinsurance Technician will be primarily responsible for technical and administrative support for the Account Executive / Broker team in placing and servicing of Caribbean Facultative Reinsurance.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

About the Role

Your impact as a Client Technician:

• Technical and administrative support for the Account Executive team in placing and servicing of Caribbean Facultative Reinsurance.
• Processing of placements and liaising with offshore teams to ensure invoices are prepared and issued on time.
• Generation and review of contractual documentation (including contract wordings, endorsements, invoices, and evidence of cover).
• Resolution of queries received from clients and reinsurers – liaising with colleagues within other departments and local offices as necessary.
• Population and maintenance of data within Aon’s IT systems and external systems such as PPL.
• Collection and analysis of data necessary for the preparation of market submissions and presentations.
• Work in partnership with the Account Executive team in the marketing of reinsurance placements, involving communication with both clients and reinsurers (in both London and international markets).
• Working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

About you

Your knowledge and expertise:

• Technical (re)insurance knowledge ( 2 years minimum experience )
• Excellent attention to detail.
• Great communication skills.
• Data analysis abilities.
• Good level of IT competency (Intermediate level in Microsoft Excel and Word)
• Experience of Lloyds systems including PPL and DCOM/BARS advantageous but not essential
• Experience of working in a client-facing environment.
• Ability to work in an environment where deadlines must be adhered to.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]