Client Advocate - Scotland

Willis Towers Watson; Glasgow; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading insurance and consultancy firm is seeking a Client Service Director in Glasgow to drive business development and manage client accounts. This role involves relationship management, collaborating with a business development team, and ensuring client service standards are upheld. Candidates should have strong leadership, communication, and problem-solving skills within a compliance-driven environment.

Qualifications

• Excellent and proven client relationship and management skills.
• Demonstrable track record in development and winning of prospects.
• Strong leadership skills.
• Excellent stakeholder management skills with the ability to influence within a complex environment.
• Strong facilitation skills – able to manage ambiguity, gain agreement and manage conflict.
• Strong skills in problem solving.
• High levels of business and financial acumen with understanding of company strategy.
• Strong communication, negotiating and influencing skills.
• Strong awareness of compliance environment with thorough understanding of conduct risk.

Responsibilities

• Win new clients and support growth of the region.
• Maintain a client book with a time split of 60/40 between growth and development/client work.
• Work with business development team to develop individual prospects.
• Ensure client service level standards and performance are met.

Skills

Client Development

Impact and Influence

Concern for Quality

Understanding Others

Teamwork and Collaboration

Achievement Orientation

Organisational Awareness

Job description

Overview

The Client Service Director has two primary areas of responsibility.

Firstly, as business developer taking responsibility to win new clients and support the Regional Director (RD) with the growth of the region. Secondly, as account director taking responsibility for the smooth running, growth and development of client accounts.

As a CSD you will retain a client book with the expected split of time to be 60/40 growth and development/client work.

You will work with the business development team and be part of the sales community, working to develop your own prospects individually and alongside the team.

You will be leading by example, ensuring that client service level standards and performance are consistent with agreed levels, flagging any concerns to the RD to enable them to step in and support as required.

The Role

Growth and Business Development

• Working with the Regional Director and Business development team to develop opportunities with key prospects within the Midlands areas.
• Developing own book of prospects
• Contributing to the sales strategy within the Midlands
• Networking and meeting local/relevant business leaders in the community
• Active use and promotion of WTW on linked in.
• Collaborating with other WTW colleagues, lines of business and practice leaders to deliver the best WTW solutions to prospects possible
• Maintaining a personal portfolio of clients
• Being part of the Account Director community to utilise the full breadth of skills and experience from the broader WTW business, to connect WTW and deliver the best of WTW to our clients and our prospects and sharing best practice.

Conduct Risk:

• Maintaining a good knowledge of conduct risk and compliance requirements, ensuring that all activities are compliant
• Putting the interests of clients and the integrity of the market at the heart of the way they do business

Other

• Support overall operational governance
• Support management and the wider Company in the management of risks applicable to areas of employment
• Any other duties commensurate with position or level of responsibility
• Maintain relevant qualifications required for the role and actively manage own personal development.

Qualifications

The Requirements

Competencies

• Client Development
• Impact and Influence
• Concern for Quality
• Understanding Others
• Teamwork and Collaboration
• Achievement Orientation
• Organisational Awareness.

Qualifications:

• Excellent and proven client relationship and management skills
• Demonstrable track record in development and winning of prospects
• Strong leadership skills.
• Excellent stakeholder management skills with the ability to influence within a complex environment
• Strong facilitation skills – able to use inclusive and collaborative styles to manage ambiguity, gain agreement and manage conflict
• Strong skills in problem solving
• High levels of business and financial acumen with an understanding of company strategy, operating environment and business objectives
• Strong communication, negotiating and influencing skills
• Strong awareness of compliance environment with thorough understanding of conduct risk
• A proactive ambassador for WTW in the external business community.

Equal Opportunity

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]