Client Advisor - Selfridges

Dolce & Gabbana; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury fashion brand in London is seeking an experienced Client Advisor to provide exceptional service at Selfridges. The ideal candidate will have a strong background in luxury retail, excellent communication skills, and a passion for building customer relationships. Responsibilities include tailoring client experiences, supporting sales staff, and maintaining store standards. This role offers a dynamic working environment within a prestigious brand.

Qualifications

• Minimum 3 years of relevant experience in luxury retail.
• Self-motivated with a positive attitude.
• Strong team player.

Responsibilities

• Tailor the client experience to elevate brand impression.
• Support Sale Staff through mentoring and operational smoothness.
• Build long-term relationships with customers.

Skills

Fluency in English

Effective sale techniques

Strong presentation skills

Interpersonal skills

Customer focus

Job description

We are currently looking for an experienced and proactive Client Advisor for our department based in Selfridges.

As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.

Key Responsibilities

• Tailor the client experience in order to elevate experience and impression of the brand
• Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
• Promote and sell products by identifying our international customers’ needs
• Deliver outstanding customer service and build long-term relationship with customers
• Maintain the store standards according to the guidelines.
• Embody and transmit with passion the company projects through an effective product knowledge
• Ensuring to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i. e. CRM)
• Monitor the stock levels and support the activities of the Sale Staff
• Support basic cash operations when necessary

Requirements

• Fluency in English. Other languages are considered a plus
• Minimum 3years of relevant experiencein luxury retail
• Client Ceremony
• Effective sale techniques
• Store’s KPIs
• Self-motivation with positive attitude and professional selling techniques
• Good customers focus with strong presentation, interpersonal and communication skills
• Strong team player