Client Advisor - London, Old Bond Street

Valentino; City Of London; On-site; GBP 28,000 - 45,000; Full time

Job summary

A luxury fashion brand in London seeks a Client Relationship Specialist to master the client journey and build long-term relationships. The ideal candidate demonstrates exceptional customer service skills, is action-oriented, and thrives in a team environment. The role requires flexibility, strong communication abilities, and a passion for fashion. Join a team that values inclusivity and creativity.

Qualifications

• Exceptional clientele and customer relationship building skills.
• Demonstrate strong verbal and written communication skills.
• Ability to work a flexible schedule based on business needs.
• Second Languages a plus.
• Action oriented; drive for results.
• Problem-solver.
• Must be a team player.

Responsibilities

• Master the Client Journey to create strong long term client relationships.
• Deliver the Valentino Couture Service impeccably in every phase.
• Engage with clients proactively and consistently capture client data.
• Strive to discover client needs across all categories of the brand.
• Assist with all sales and after sales activities.

Skills

Customer relationship building

Verbal communication

Written communication

Flexibility

Problem-solving

Action oriented

Team player

Job description

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Key Responsibilities

Brand Experience

• Master the Client Journey to create strong long term client relationships.
• Clientele and proactive engagement with existing and potential
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and the VVICs and VICs they handle
• Consistently works to achieve given sales, KPIs and CRM targets

Styling

• Strive to discover your clients and their every need, and to guide them across all categories of the brand.
• Familiar with current fashion and in season trends to curate looks
• Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
• Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends, and special events within the store.

Merchandise and Visuals

• Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
• Ensure product maintenance, replenishment on the floor
• Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
• Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
• Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.

Requirements

• Exceptional clientele, customer relationship building skills
• Demonstrate strong verbal and written communication skills
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Second Languages a plus
• Action oriented; drive for results
• Problem-solver
• Must be a team player

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.