Client Advisor Full Time

Derek Rose; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury retail brand is seeking a Client Advisor in London. You'll deliver exceptional service and build lasting relationships with customers. The ideal candidate will have at least 2 years of luxury retail experience and be fluent in English. They will be target-driven and passionate about customer experience. A professional appearance and the ability to engage customers is essential. This full-time position offers a competitive salary with commission.

Benefits

Competitive salary with commission

Qualifications

• Minimum of 2 years’ experience in luxury retail preferred.
• Fluent in English, with ability to build rapport.
• Professional personal presentation at all times.

Responsibilities

• Collaborate to ensure operational excellence and customer care.
• Provide exceptional customer experiences.
• Develop strong product knowledge to engage customers.

Skills

2 years experience in luxury retail

Fluency in English

Fluency in French or Arabic

Confident customer engagement

Target-driven and self-motivated

Job description

Retail Client Advisor

Job Title: Client Advisor
Role Type: Full Time
Department: Retail
Reports to: Retail Area Manager
Location: London – Hampstead
Salary: Competitive with commission

We are looking for outgoing, confident individuals who know what it takes to deliver first-class service and who understand the world of luxury retail. If this sounds like you, we’d love to hear from you.

The Role

As a Client Advisor, you will be an ambassador of the Derek Rose brand. You will help our customers make the most of their free time by feeling good and looking great. Through exceptional service, product knowledge and storytelling, you’ll build lasting relationships and reflect our Feel-good Living ethos in everything you do.

Duties and Responsibilities

• Work as part of a team, collaborating to ensure operational excellence and outstanding customer care.
• Give every customer a warm welcome and use your personality to create an exceptional experience.
• Identify customer needs and confidently answer all product-related questions.
• Be a storyteller – bringing our collections to life and filling the store with the Feel-good Living spirit.
• Go the extra mile for every customer, especially when it comes to availability and sourcing.
• Develop strong product knowledge and be able to speak with authority on price, quality, fabric and the unique features of the Derek Rose collection.
• Take every opportunity to capture customer details, expand our client base, and build loyalty through nurturing long-term relationships.
• Take pride in the appearance of the shop floor, ensuring we always look our best.
• Work with the team to ensure accurate stock management and replenishment.
• Be flexible to support across all London stores when required.

Skills and Experience Required

• Minimum of 2 years’ experience in luxury retail preferred.
• Fluent in English, with the ability to build rapport with customers; fluency in French or Arabic an advantage.
• Confident in welcoming and engaging customers, with the ability to form lasting relationships.
• A genuine passion for the brand and alignment with our mission and values.
• Willingness to adapt, learn, and take on new challenges.
• Professional personal presentation, representing the Derek Rose brand at all times.
• Target-driven, self-motivated and commercially aware.
• Able to demonstrate the ability to go above and beyond to deliver exceptional customer experiences and inspire customers to embrace Feel-good Living.

Our Mission

We understand that our customers want to look good, feel good and make the most of their free time. They value their ‘me-time’ and time with friends and family, recognising that quality free time is central to their happiness and well-being.

As a life-loving brand, we share this belief. We design exclusively for free time, creating products that enhance these moments and make them more enjoyable. If we can make this time even one percent more comfortable, confident or relaxing, we have fulfilled our purpose.

This contribution towards an elevated quality of life and, ultimately, our customers’ sense of well-being is what we call… Feel-good Living.

Our Values

We are: Life Loving, Pioneering, Approachable and Discerning.

Direct applications only. No recruitment agencies. UK based position.