Client Advisor

Ten Health & Fitness; City of Westminster; On-site; GBP 60,000 - 80,000; Part time

Job summary

A premium fitness studio in Westminster seeks a Customer Service Team Member to provide an exceptional experience for clients. Responsibilities include managing bookings, responding to queries, and promoting services. Ideal candidates will have strong customer service skills and sales experience, with knowledge of Mind Body Online being desirable. The position offers a competitive hourly rate and benefits including free classes and professional development opportunities.

Benefits

Continuous professional development opportunities

Additional annual leave

Free Pilates classes

Discounted Physio & Massage sessions

Annual leave increase with length of service

Qualifications

• Experience in providing exceptional customer service.
• Practical experience with bookings and reservations.
• Proven sales experience in a service environment.

Responsibilities

• Ensure clients have a premium experience.
• Respond to client queries in a timely manner.
• Champion all services and offer cross-service referrals.
• Assist clients in purchasing memberships and services.
• Maintain studio cleanliness and hygiene.

Skills

Premium customer service skills

Practical experience managing bookings

Experience selling goods or services

Excellent, proactive communication skills

Knowledge of Mind Body Online

Job description

Responsibilities

• Ensuring all our clients have a premium and personal experience from arrival in studio, to studio tours and checking in with them after their session
• You know their names, their favourite classes and can recommend other services that may be relevant for them
• Responding to client queries face to face, over the phone and via email in a timely manner with exceptional customer service skills
• Championing all Ten's services with our clients, offering cross-service referrals
• Helping clients purchase memberships, offers and class blocks that best suit their routine and goals
• Processing retail transactions and upselling clients to bundles/deals
• Booking clients into the schedule, managing clear communication across the studio team
• Adhering to Ten's cancellation policies, offering alternatives and re-booking opportunities to clients
• Collecting payment and new client details
• Ensuring compliance by collecting required forms and details from clients and following data storage processes
• Maintaining clean and tidy studio to hygienic and premium standards
• Restocking toiletries, towels and retail displays
• Maintaining our brand standards by completing a daily 'Ten walk'
• Reporting hazards or repairs to facilities team
• Assisting stock take
• Leading health & safety procedures
• Supporting the studio team with administration

Qualifications

• Premium customer service skills
• Practical experience managing bookings and/or reservations
• Experience selling goods or services to clients
• Excellent, proactive communication skills
• Knowledge of Mind Body Online is highly desirable

Benefits

£14.29 per hour + performance-based commission

• Continuous professional development opportunities
• Additional annual leave per year of service
• Free Pilates classes and discounted Physio & Massage sessions
• Nominate a friend or family member for free Pilates classes
• Annual leave increase with length of service