Client Advisor

Fendi; Camden Town; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury retail brand in Camden Town seeks a Client Advisor to deliver exceptional customer service and achieve sales goals. Candidates should have at least 2 years of luxury retail experience, be proactive team players, and possess excellent interpersonal skills. This role offers competitive hourly pay and a comprehensive benefits package, including medical and retirement plans.

Benefits

Comprehensive benefits package

Employee discount

Qualifications

• Minimum 2 years luxury retail experience.
• Professional presentation and effective communication skills.
• Able to lift boxes/weights up to 10 lbs.

Responsibilities

• Provide excellent customer service and meet sales goals.
• Build and maintain client relationships.
• Participate in the training of new Client Advisors.

Skills

Sales driven

Excellent interpersonal skills

Team player

Mandarin speaker

Computer literacy

Job description

Main Objective The FENDI Client Advisor is responsible for providing excellent customer service, meeting sales goals.,

• Achieve all Client Advisor KPIs and CRM requirements.
• Meet or exceed store, category and individual sales goals.
• Adhere to all Top Store Guidelines.
• Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, enhance relationships and drive business.
• Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
• Follow all store policies and procedures.
• Participate in necessary stocking/restocking of the store.
• Proficient and accurate use of POS system and other software as required, updating customer database.
• Obtain product knowledge, company information and history, keep up-to-date with company news, be familiar with the competition.
• Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards
• Perform regular store maintenance functions as needed or assigned.
• May have responsibility for opening/closing the store as needed, including morning team meeting.
• Assist in maintaining visual standards with direction from VM, corporate and management
• Must maintain open/ongoing communication and positive relationship with store management, peers and other levels of company personnel.
• Be a positive role model, representing the brand appropriately at all times
• Participate in the training of new Client Advisors (product knowledge, store procedures, company policies)
• Participate and prepare for monthly team meetings

Qualifications

• Adhere to loss prevention standards.
• Minimum 2 years luxury retail experience
• Sales driven
• Professional presentation, excellent interpersonal skills; able to communicate effectively both verbally and in writing
• RTW experience is a plus
• Mandarin speaker is a plus
• Computer literacy a must
• Be fashion-forward, and have a passion for the fashion/luxury-goods industry
• Be a team player; pro-active attitude
• Ability to lift boxes/weights up to 10 lbs

Compensation and Benefits

The compensation for this position ranges from $19- $22 hourly. The rate of pay offered will be dependent upon candidate's relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.