Client Administrator Service Delivery · Remote - UK, Hybrid ·

WorkNest; United Kingdom; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Annual leave 25 days + 1 per year up

Birthday Day Off

Private Medical Insurance

Subsidised Gym / Wellbeing

VITO Days

Health Cash Plan

EV Salary Sacrifice

Enhanced Family Leave Pay

Company Sick Pay

Pension

Sophos Home Premium

Employee referral scheme

Social events

Job summary

WorkNest is seeking a Client Administrator to join the Client Coordination team in the UK, ensuring the day-to-day operations run smoothly across multiple service lines. You will report to the Head of Client Coordination and help drive efficient service delivery for Offensive Security Consultants.

You will coordinate calendars, manage client deliverables, and support recruitment and onboarding within the Service Delivery team, while maintaining documentation and providing weekly delivery updates

Qualifications

• Experience managing service delivery operations under pressure.
• Experience in team management and mentoring.
• Excellent organisational skills with high attention to detail.
• Ability to manage multiple client engagements simultaneously.
• Strong negotiation with multiple stakeholders.

Responsibilities

• Report directly to Head of Client Coordination.
• Coordinate multiple calendars and locations for Offensive Security Consultants, ensuring smooth internal and external operations.
• Manage multiple assessments and clients’ deliverables simultaneously and effectively.
• Arrange assessments and provide clear schedules and prerequisites to clients.
• Support Head of Client Coordination in recruitment and onboarding of Service Delivery team members when needed.
• Prepare for and conduct a weekly delivery update to the account management team on a rota basis.

Skills

Service delivery

Team management

Organisational skills

Stakeholder negotiation

Client engagements

Job description

WorkNest Secure is the cyber security, information security and data protection suite of WorkNest. The business has been formed following the merger of established cyber security brands including Bulletproof and Pentest People, bringing together deep expertise across penetration testing, cyber resilience, compliance, data protection and information security services.

We support organisations with services including penetration testing, Cyber Essentials, ISO consultancy, data protection, DPO support, vulnerability scanning, information security consultancy and wider governance, risk and compliance services.

As the Client Administrator you will work with the wider Client Coordination team for the running of the day-to-day operations, ensuring efficient delivery of services across multiple service lines.

Responsibilities

• Report directly to Head of Client Coordination

• Work effectively as a team to ensure Offensive Security Consulting achieve the forecasted monthly billable day target

• Foster a high-performing team culture

• Drive and maintain a customer focussed culture across the Client Coordination team

• Work towards set KPIs and report updates to Head of Client Coordination, using insights to drive process improvement

• Coordinate multiple calendars and locations for Offensive Security Consultants, ensuring smooth internal and external operations

• Manage multiple assessments and clients’ deliverables simultaneously and effectively

• Arrange assessments and provide clear schedules and prerequisites to clients

• Support Head of Client Coordination in maintaining the accuracy of pre assessment documentation and processes

• Prepare for and conduct a weekly delivery update to the account management team on a rota basis

• Attend team meetings and periodic performance assessments

• Support Head of Client Coordination in recruitment and onboarding of Service Delivery team members when needed

Skills Required

• Proven ability to manage service delivery operations under pressure

• Previous experience in team management and mentoring

• Excellent organisational skills with high attention to detail

• Capability to manage multiple client engagements simultaneously

• Effective negotiation skills with multiple stakeholders – Employees & customers included

Personal Attributes

• Proactive and solutions-oriented mindset

• Excellent written and verbal communication skills

• Strong influencing and negotiation abilities across all levels

• Ability to work well solo and as part of a team

• Approachable and supportive leadership style

• High level of attention to detail and accuracy is essential

• Self-motivated with a commitment to personal and professional growth

Benefits

• Annual leave: 25 days, increasing by 1 day per each completed year of service up to a maximum of 28 days, plus statutory bank holidays which will be paid.

• Birthday Day Off: One additional day off for your birthday, to be taken a week either side of your birthday

• Private Medical InsuranceDiscounted individual coverage (available after successful completion of probation). Full individual cover after 3 years.

• Subsidised Gym / Wellbeing membership

• VITO Days:2 paid volunteer days per year (available after probation)

• Health Cash PlanCash back on dental, optical and more, Employee Assistance Programme, Virtual GP and wellbeing resources (available from day one)

• UK Electric Vehicle Salary Sacrifice Scheme Subject to eligibility criteria

• Enhanced Family Related Leave Paysubject to qualifying periods

• Company Sick Pay2 weeks enhanced sick pay

• PensionStandard Life Salary Sacrifice Pension - 3% Employer / 5% Employee. Auto-enrolment after 3 months, with the option to opt in or opt out

• Sophos Home PremiumCover for your family personal laptops

• Employee referral scheme

• Social events

If you’re organised, proactive and passionate about delivering great client experiences, we’d love to hear from you. This is a great opportunity to join a growing cyber security team, make a real impact and help shape how we deliver offensive security services across the UK and our partner network.