Client Administrator

Mike Todd - IMSM Inc; Leeds; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Annual leave 25 days

Birthday day off

Private medical insurance

Subsidised gym membership

VITO days

Health cash plan

EV salary sacrifice scheme

Family leave pay

Sick pay

Pension salary sacrifice

Sophos home cover

Referral scheme

Social events

Job summary

IMSM (International Management Systems Marketing) is seeking a Client Administrator to join the Client Coordination team, supporting day-to-day operations and ensuring efficient delivery across WorkNest Secure service lines.

You will report to Head of Client Coordination, coordinate calendars, manage multiple client engagements, and drive process improvements while maintaining strong client focus and organisational excellence.

Qualifications

• Proven ability to manage service delivery operations under pressure.
• Previous experience in team management and mentoring.
• Excellent organisational skills with high attention to detail.
• Capability to manage multiple client engagements simultaneously.
• Effecitve negotiation skills with multiple stakeholders – Employees & customers included

Responsibilities

• Report directly to Head of Client Coordination
• Work effectively as a team to ensure Offensive Security Consulting achieve the forecasted monthly billable day target
• Foster a high-performing team culture
• Drive and maintain a customer focussed culture across the Client Coordination team
• Work towards set KPIs and report updates to Head of Client Coordination, using insights to drive process improvement
• Coordinate multiple calendars and locations for Offensive Security Consultants, ensuring smooth internal and external operations
• Manage multiple assessments and clients’ deliverables simultaneously and effectively
• Arrange assessments and provide clear schedules and prerequisites to clients
• Support Head of Client Coordination in maintaining the accuracy of pre assessment documentation and processes
• Prepare for and conduct a weekly delivery update to the account management team on a rota basis
• Attend team meetings and periodic performance assessments
• Support Head of Client Coordination in recruitment and onboarding of Service Delivery team members when needed

Skills

Service delivery management

Team management

Organisational skills

Multi-client management

Negotiation

Job description

About US

IMSM (International Management Systems Marketing) is a global force in ISO consultancy - helping organisations not just achieve certification, but transform the way they operate. We partner with businesses across every sector, elevating performance, boosting compliance and unlocking measurable competitive advantage.

About US

IMSM (International Management Systems Marketing) is a global force in ISO consultancy - helping organisations not just achieve certification, but transform the way they operate. Now part of the Axiom GRC division within the WorkNest group and backed by Inflexion, we bring the reach and resources of a worldwide organisation. With teams spanning the UK, Europe, North America, APAC, Africa and Canada - and a growing network of 85 employees and more than 350 expert contractors enables us to deliver high-quality, results-driven ISO consultancy to clients worldwide. This role sits within WorkNest Secure, our specialist cyber security, information security and data protection division. WorkNest Secure brings together established cyber security brands, including Bulletproof and Pentest People, combining deep expertise across penetration testing, cyber resilience, compliance, data protection and information security. Our WorkNest Secure teams support organisations with a wide range of services, including penetration testing, Cyber Essentials, ISO consultancy, data protection, DPO support, vulnerability scanning, information security consultancy and wider governance, risk and compliance services.

The Role

We are looking for a Client Administrator to join our wider Client Coordination team, supporting the smooth running of day-to-day operations and helping to ensure the efficient delivery of services across multiple WorkNest Secure service lines.

What You Will Do

• Report directly to Head of Client Coordination


• Work effectively as a team to ensure Offensive Security Consulting achieve the forecasted monthly billable day target


• Foster a high-performing team culture


• Drive and maintain a customer focussed culture across the Client Coordination team


• Work towards set KPIs and report updates to Head of Client Coordination, using insights to drive process improvement


• Coordinate multiple calendars and locations for Offensive Security Consultants, ensuring smooth internal and external operations


• Manage multiple assessments and clients’ deliverables simultaneously and effectively


• Arrange assessments and provide clear schedules and prerequisites to clients


• Support Head of Client Coordination in maintaining the accuracy of pre assessment documentation and processes


• Prepare for and conduct a weekly delivery update to the account management team on a rota basis


• Attend team meetings and periodic performance assessments


• Support Head of Client Coordination in recruitment and onboarding of Service Delivery team members when needed

What You Will Bring

• Proven ability to manage service delivery operations under pressure


• Previous experience in team management and mentoring


• Excellent organisational skills with high attention to detail


• Capability to manage multiple client engagements simultaneously


• Effective negotiation skills with multiple stakeholders – Employees & customers included

Personal Attributes

• Proactive and solutions-oriented mindset


• Excellent written and verbal communication skills


• Strong influencing and negotiation abilities across all levels


• Ability to work well solo and as part of a team


• Approachable and supportive leadership style


• High level of attention to detail and accuracy is essential


• Self-motivated with a commitment to personal and professional growth

What We Offer In Return

• Annual leave: 25 days, increasing by 1 day per each completed year of service up to a maximum of 28 days, plus statutory bank holidays which will be paid.


• Birthday Day Off: One additional day off for your birthday, to be taken a week either side of your birthday


• Private Medical Insurance Discounted individual coverage (available after successful completion of probation). Full individual cover after 3 years.


• Subsidised Gym / Wellbeing membership


• VITO Days: 2 paid volunteer days per year (available after probation)


• Health Cash Plan Cash back on dental, optical and more, Employee Assistance Programme, Virtual GP and wellbeing resources (available from day one)


• UK Electric Vehicle Salary Sacrifice Scheme Subject to eligibility criteria


• Enhanced Family Related Leave Pay subject to qualifying periods


• Company Sick Pay 2 weeks enhanced sick pay


• Pension Standard Life Salary Sacrifice Pension - 3% Employer / 5% Employee. Auto-enrolment after 3 months, with the option to opt in or opt out


• Sophos Home Premium Cover for your family personal laptops


• Employee referral scheme


• Social events

If you are organised, proactive and passionate about delivering great client experiences, we would love to hear from you. This is a great opportunity to join our growing cyber security team, make a real impact and help shape how we deliver offensive security services across the UK and our partner network.