Client Administrator

evelyn Partners; Birmingham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading wealth management firm in Birmingham is seeking an ambitious individual to join their Financial Planning team. Responsibilities include providing administrative support to Financial Planners, ensuring client satisfaction, and maintaining regulatory standards. The ideal candidate will have 1-2 years of experience in financial services and strong communication skills. This position offers a competitive salary, private medical insurance, and a hybrid working model.

Benefits

Competitive salary

Private medical insurance

Life assurance

Pension contribution

Generous holiday package

Option to purchase additional holiday

Shared parental leave

Qualifications

• 1-2 years experience supporting a Financial Planner.
• Proven experience in the financial services industry, ideally 2 to 5 years.
• Ability to prioritize in a busy environment.

Responsibilities

• Provide administrative support to Financial Planners.
• Build client relationships and maintain contact.
• Process business according to required standards.

Skills

Client service ethic

Communication skills

Ability to work under pressure

Judgment and reasoning

Education

Excellent standard of education

Interest in further qualifications

Job description

We're seeking an ambitious individual to join our Financial Planning team in Birmingham. You will be responsible for providing full administrative support to Financial Planners, ensuring client satisfaction through direct contact with clients, and other operational colleagues, while adhering to regulatory standards. This is a hybrid working role with a requirement to be in the office 3 days per week (initially will need to be 5 days in the office during probation).

Responsibilities

• To work closely with the aligned Financial Planners to deliver excellent client outcomes.
• To build relationships with clients and maintain regular contact.
• Maintain back‑office systems and client records in line with company policies.
• Request policy information from third‑party policy providers if applicable.
• Liaise with operational teams where support is provided on activities such as scripts, transfers, corporate actions, static data changes, where applicable.
• Preparation of meeting packs and valuations (as required).
• Process all business in accordance with required processes and proactive pipeline management, including establishing new accounts on internal systems and collating AML documentation as required.
• Identify and report any risks, breaches, or errors through ensuring risks are logged through to mitigating actions and controls.
• Encourage client use of portal and other digital tools, providing guidance where required.
• Collaborate and share best practices with colleagues.

Qualifications

• 1‑2 years experience supporting a Financial Planner and proven experience working in the financial services industry – ideally 2 to 5 years.
• Knowledge of processing new business.
• A strong ethic of client service.
• Ability to work under pressure and to prioritise work in an extremely busy and fast‑paced environment.
• Excellent communication skills both written and verbal, influencing and organisational skills.
• Ability to use judgement and reasoning to propose solutions to problems.

Professional Qualifications and Education

• Excellent standard of education, ideally degree qualified but not essential.
• Interested in further development through additional qualifications.

Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what’s next. Our success hinges on our people and that’s our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose – placing the power of good advice into more hands, we go further to understand the needs of our clients and what matters most to them. We’re here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals.

We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and we’re delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment. We are happy to make any reasonable adjustments to accommodate your needs throughout the application process. Please let your Recruiter know.

Benefits

• Competitive salary
• Private medical insurance
• Life assurance
• Pension contribution
• Hybrid working model (role dependant)
• Generous holiday package
• Option to purchase additional holiday
• Shared parental leave