Client Administrator

IQ-EQ; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading Investor Services group is seeking an integral team member to support client administration in Belfast. The role involves managing client deliverables and ensuring process efficiency. Ideal candidates have strong organizational and communication skills, a minimum of 5 GCSEs, and proficiency in Microsoft Office. This position offers comprehensive remuneration, various wellbeing benefits, and flexible working arrangements.

Benefits

Comprehensive remuneration

Private health and dental cover

25 days paid leave plus public holidays

Flexible working arrangements

Support and development programs

Qualifications

• Strong academic foundation is essential.
• At least one year of administrative experience preferred in relevant environments.
• Comfortable working with digital systems.

Responsibilities

• Assist with day-to-day client administration.
• Coordinate and monitor client deliverables.
• Maintain and update investor records.
• Collaborate effectively with stakeholders.
• Identify opportunities to improve processes.

Skills

Organisational skills

Communication skills

Attention to detail

Proficiency in Microsoft Office

Adaptability

Education

Minimum of 5 GCSEs (or equivalent)

Tools

Microsoft Excel

Job description

ABOUT IQ-EQ

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.

THE ROLE

You will be an integral part of our Client Services team, supporting the delivery of exceptional service to our clients. This role offers an excellent opportunity to develop your career within a collaborative and professional environment. You will handle a range of administrative responsibilities, manage client deliverables, and ensure that all processes run smoothly and efficiently. Your attention to detail and organisational skills will be key in maintaining high-quality standards and meeting deadlines.

WHAT YOU WILL DO

• You assist with day-to-day client administration, ensuring timely and accurate completion of investor and auditor requests
• You coordinate and monitor client deliverables, agreeing timelines and ensuring all tasks stay on track
• You maintain and update investor records, ensuring all regulatory and contact information is accurate and up to date
• You collaborate effectively with internal and external stakeholders to support smooth onboarding and ongoing service delivery
• You identify opportunities to improve processes, enhance efficiency, and reduce operational risk

WHAT WE OFFER

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Wellbeing: Additional social benefits such as private health and dental cover, life assurance, discounted gym membership, eye test and corporate GP
• Annual leave: All our employees are entitled to 25 days paid leave, plus all UK public holidays. Enhanced maternity and paternity, including shared parental leave and adoption leave
• Flexible working: We recognize the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day.

WHAT YOU BRING

• You have a minimum of 5 GCSEs (or equivalent) and a strong academic foundation
• You ideally have at least one year of administrative experience, preferably within a financial or professional services environment
• You are proficient in Microsoft Office, particularly Excel, and comfortable working with digital systems
• You bring excellent organisational and communication skills with strong attention to detail
• You are proactive, adaptable, and eager to learn within a fast-paced, client-focused environment

ADDITIONAL INFORMATION

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential.Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.