Client Account Specialist

Ambition; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading global law firm in London seeks an experienced Billing Coordinator to join their finance team. Candidates should have at least 3-4 years of relevant billing experience and strong technical skills. The role involves ensuring accurate billing and collections processes, preparing detailed invoices, and documenting partner requirements. Ideal for detail-oriented professionals looking for growth in a collaborative environment.

Qualifications

• Minimum 3-4 years of relevant billing and client relationship experience at a professional service firm or law firm is required.
• Demonstrates strong customer service for both internal and external clients.
• Ability to work independently and make informed judgments.

Responsibilities

• Monitor monthly aging accounts receivable reports and ensure timely payments.
• Ensure timely and accurate billing and collections.
• Prepare bills with attention to detail and proofreading.

Skills

Detail-oriented

Technical billing skills

Client service skills

Excellent writing skills

Interpersonal skills

Strong listening skills

Proficiency in Excel and Word

Job description

I am partnered with an exceptional Global Law firm in their search for a Billing Coordinator to join their London based finance team. The role sits in an established billing team and is an excellent opportunity for a legal biller looking for their next role.

Day duties of the role:

• Monitor monthly aging accounts receivable reports and ensure timely payments; address underpayments as needed.
• Ensure timely and accurate billing and collections.
• Prepare bills with attention to detail and proofreading.
• Follow up with partners and escalate billing or collection issues to the Client Account Manager - EME.
• Respond to billing and accounts receivable inquiries.
• Oversee billing and collection to ensure accurate and timely invoicing and payment.
• Update key finance reports daily for Senior Management.
• Advise partners by reviewing statements of expenses and understanding billing arrangements.
• Comply with client requirements by understanding engagement letters and outside counsel guidelines.
• Collaborate with internal clients and finance teams for accurate invoices and reporting.
• Lead regular UBT/AR meetings with partners.
• Monitor bill processing status and follow up as necessary.
• Ensure successful E-Billing submissions.
• Develop efficiencies in the billing process with the Client Account and Revenue Operations teams.
• Validate and test billing system and report upgrades.
• Support the Client Account team with day-to-day operations.
• Participate in ad hoc client analysis projects and handle complex matters.
• Document partner requirements for streamlined collaboration and clarity

The right candidate will need:

• Minimum 3-4 years of relevant billing and client relationship experience at a professional service firm or law firm is required.
• Detail-oriented with good foundational knowledge of billing and collections processes, strong technical billing and client service skills.
• High level of proficiency with Excel and Word.
• Excellent writing, interpersonal, and communication skills.
• Strong listening skills and ability to communicate clearly.
• Ability to work effectively in a collaborative, consensus-driven, partnership environment with highly skilled professionals.
• Demonstrates strong customer service for both internal and external clients.
• Ability to work independently and make informed judgments and decisions; possesses professional maturity to know when to escalate issues that have a financial impact on the firm.
• Ability to anticipate clients' needs and future requests based on trends.
• Proactively seeks ways to make improvements.
• Exhibits leadership characteristics and displays sound work ethic.
• Acts as a role model and subject matter expert to more junior staff