Client Account Manager - Recruitment

Tonic People; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Reading is looking for a Client Account Manager to take ownership of a major national account. The role emphasizes building long-term partnerships, exceptional delivery, and identifying new growth opportunities. The ideal candidate will have experience in client relationship management and a strong track record in account growth. Attractive package includes a competitive salary and flexible hybrid working options.

Benefits

Competitive salary plus uncapped bonus/commission

Flexible hybrid working

Comprehensive benefits including pension and healthcare

Qualifications

• Proven experience in account or client relationship management, ideally within a recruitment environment.
• Demonstrable track record of account growth, client retention, and revenue development.
• Strong commercial awareness and the ability to identify opportunities for client expansion.

Responsibilities

• Serve as the primary point of contact for a national client, ensuring high levels of satisfaction and delivery excellence.
• Develop and implement client success strategies to drive account growth, retention, and profitability.
• Lead and collaborate with the delivery team to ensure fulfilment levels are met and client expectations exceeded.

Skills

Client relationship management

Account growth

Excellent communication

Negotiation skills

Job description

Overview

Client Account Manager - National Account

The Company
Our client is an established recruitment business based in Reading, known for delivering tailored and innovative staffing solutions across the FMCG and Supply Chain sectors.

Their reputation for quality, integrity, and long-term relationships has positioned them as a trusted recruitment partner to some of the UK's most recognised national brands.

The Opportunity

This is an exclusive opportunity through TONIC to join the business as a Client Account Manager.

You\'ll take ownership of a major national account - ensuring exceptional delivery, building long-term partnerships, and identifying new opportunities for growth.

This is a relationship-led role for someone passionate about client experience, strategic account management, and collaboration.

You\'ll play a pivotal role in shaping client strategy, leading delivery outcomes, and driving retention and growth across the key account.

Key Responsibilities

• Serve as the primary point of contact for a national client, ensuring high levels of satisfaction and delivery excellence.

• Develop and implement client success strategies to drive account growth, retention, and profitability.

• Analyse existing accounts to identify expansion opportunities - including cross-selling across departments, specialisms, and business divisions.

• Lead and collaborate with the delivery team to ensure fulfilment levels are met and client expectations exceeded.

• Plan and present solution proposals and recruitment drives, collaborating with internal stakeholders.

• Handle communication with professionalism and attention to detail.

• Maintain up-to-date client information and reporting.

• Attend client meetings and industry events, representing the business as a trusted recruitment partner.

About You

• Proven experience in account or client relationship management, ideally within a recruitment environment.

• Demonstrable track record of account growth, client retention, and revenue development.

• Excellent communication and negotiation skills, with the ability to influence senior stakeholders.

• Strong commercial awareness and the ability to identify opportunities for client expansion.

• Holds a full UK driving licence for occasional client visits.

Package

• Competitive salary plus uncapped bonus/commission - rewarded for client retention and account growth.

• Flexible hybrid working - Reading office with autonomy.

• Comprehensive benefits - including pension, healthcare, holiday allowance, and regular social events.

This is a standout opportunity to join a highly reputable recruitment brand where relationships and results truly matter.