Client Account Manager

Ecruit; United Kingdom; On-site; GBP 33,000 - 40,000; Full time

Job summary

A leading ecommerce fulfilment provider in Gateshead is seeking a Client Account Manager to enhance client relationships and support business growth. The role involves identifying revenue opportunities, guiding clients based on performance data, and contributing to the company’s success. The ideal candidate should have experience in account or sales management and possess strong communication skills. This position offers a competitive salary, a company pension, and the opportunity for career development with major ecommerce brands.

Benefits

Competitive salary

Company pension

Company events

On-site parking

Career development opportunities

Qualifications

• Experience in account or sales management preferred.
• Knowledge of ecommerce or fulfilment is desirable.
• Full UK driving licence required.

Responsibilities

• Build strong relationships with clients.
• Identify growth opportunities to increase revenue.
• Utilize performance data for informed decision making.
• Introduce clients to value-added services.
• Support business growth for clients and the company.
• Work towards KPIs to track progress.

Skills

Building relationships

Performance data analysis

Time management

Adapting communication style

Proactive decision making

KPI management

Job description

Client Account Manager -From £33,000– Gateshead, NE10

The Role

Want a role where you can grow your career, work with major ecommerce brands, and genuinely shape how your clients succeed? Looking for a chance to use your account management skills to influence decisions, spot new opportunities, and build something meaningful?

As a Client Account Manager at TSP Fulfilment, you’ll be the key person helping clients increase sales, improve performance and scale their businesses. You won’t just manage accounts—you’ll guide your clients, solve problems with them and play a real part in their success. It’s a role where your insight matters and where your ideas genuinely make a difference.

You’ll join one of the UK’s fastest-growing ecommerce fulfilment providers at a time of major expansion. That means more exposure, more responsibility and more room for you to develop your skills with well-known brands including global ecommerce names and blue‑chip companies.

If this Client Account Manager role sounds like a great fit, apply today and take the next step in your career with TSP Fulfilment.

Key Responsibilities

• Build strong relationships so clients see you as their trusted go‑to person.
• Spot opportunities for growth and turn them into clear actions that help clients increase revenue.
• Use performance data to guide smart decisions and support long‑term success.
• Introduce clients to our value‑added services to help streamline how they operate.
• Make confident decisions that support business growth—for both your clients and TSP Fulfilment.
• Work towards clear KPIs that help track your progress and achievements.

The Company

TSP UK fulfilment centre was founded over 20 years ago as a storage company.

As e‑commerce and Amazon began to become major shopping destinations, we saw an opportunity and gap in the market for a reliable, cost‑effective e‑commerce fulfilment service provider.

After years of research, we brought together the best systems, the best people and technologies to better support e‑commerce in the UK.

Today, we have 4 warehouses across the UK, with over 400,000 square feet of UK fulfilment space.

The Benefits

• Competitive salary.
• Company pension.
• Company events.
• On‑site parking.
• A growing business offering real scope to develop your skills.
• The chance to work closely with major ecommerce brands.

The Person

• Skilled at building relationships and speaking confidently with clients.
• Comfortable reviewing performance data to guide decisions.
• Organised, efficient and good at managing your time.
• Able to adapt your style to match different brand personalities.
• Positive, proactive and comfortable making difficult decisions when needed.
• Experienced working towards KPIs.
• Full UK driving licence.
• (Desirable) Five years’ Account or Sales Management experience.
• (Desirable) Knowledge of ecommerce or fulfilment.