Client Account Manager

Lead Forensics; Portsmouth; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading SaaS company in Portsmouth is looking for a Client Account Manager to build and maintain strong client relationships and drive revenue growth. The ideal candidate has 2-3 years in a client-facing role, excellent communication skills, and a strategic mindset. This full-time position offers a competitive salary, clear progression plans, and various incentives including world-class training and hybrid working options.

Benefits

Clear progression plan

World class training

Team incentives

Regular company socials

Commission scheme

Enhanced sick pay

Pension scheme with employer contributions

25 days holiday plus bank holidays

Free parking

Onsite gym

Employee assistance programme

Qualifications

• At least 2-3 years of experience within a Sales/Account Management or Customer Success background.
• Experience in using CRM systems.
• Strong negotiating skills.

Responsibilities

• Building and maintaining strong client relationships with a portfolio of customers.
• Identifying and resolving client issues, working with internal departments if needed.
• Contributing to revenue growth by upselling client contracts.

Skills

Client relationship building

Sales negotiation

CRM systems

Problem-solving

Communication skills

Job description

Client Account Manager (Customer Success Manager)

Portsmouth, UK - Hybrid/Office based.

Working Hours - 8.30-5.30pm Monday-Friday

Salary – £30,000- £40,000 with an OTE of £65,000.

Lead Forensics is a dynamic and innovative SaaS company that is revolutionising the industry. Our software enables us to identify the businesses who have visited our clients’ websites to help them convert these passive visitors into actionable leads. We pride ourselves on our cutting‑edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer‑focused Customer Success Managers to join our team and play a key role in driving client retention.

To be considered for this role, you need at least 2-3 years of experience within a client facing role such as Account Management or Customer Success.

In this role, you will be:

• Building & maintaining strong client relationships with a portfolio of customers. Hosting online meetings with various stakeholders to review progress of their desired outcomes.
• Identifying, qualifying, and providing support and assistance to resolve issues including working with internal departments (Support/Product) if required.
• Contributing to revenue growth by upselling/uplifting client contracts.
• Negotiating contract renewals and expansion proposals.
• Identifying further use cases to increase value and liaising regularly to develop strategies.
• Working towards weekly KPI’s and monthly targets; both individually and as a team.

What we offer you:

• Clear progression plan - 6 monthly salary reviews giving you the opportunity to promote and increase your earnings.
• World class training – a three‑week long onboarding process designed to help you learn our software and processes, and continued personal development thereafter.
• Team Incentives – recent trips include Vegas, Croatia, Rhodes and more for top performers.
• Regular company socials
• Commission scheme
• Enhanced Sick Pay, Maternity and Paternity pay.
• Pension scheme with employer contributions
• 25 days holiday plus bank holidays
• Free parking + onsite gym
• Employee assistance programme
• Hybrid working

Here’s what you’ll need for success:

• At least 2-3 years of experience within a Sales/Account Management or Customer Success Background
• Experience in using CRM systems
• A confident personality/Great Communication Skills
• Experience interacting with Director Level individuals
• Strategic thinker with problem solving skills
• Confident & Tenacious
• Self‑Starter with a passion for delivering & meeting targets
• Strong negotiating skills

This role will require travel to our Portsmouth Office 3 days a week. If you feel you meet the skills listed above we would love to hear from you!

Job Type: Full‑Time, Monday - Friday

#SaaS #B2B #CSM #Account Manager #Business Account #Customer Service

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