Client Account Manager

1st Choice Staff Recruitment; Newport Pagnell; On-site; GBP 27,000 - 35,000; Full time

Job summary

A recruitment agency in Newport Pagnell is seeking an experienced Client Account Manager to lead client projects and build strong relationships. The ideal candidate excels in project delivery, client management, and has a strong background in client service. This role offers a competitive salary ranging from £27,500 to £35,000, along with a hybrid working model.

Qualifications

• Strong client service experience in an agency or similar environment.
• Proven project management skills with excellent attention to detail.
• Confident managing budgets and financial processes.
• Excellent communication and relationship-building skills.
• Commercially minded with a passion for quality and client satisfaction.

Responsibilities

• Lead day-to-day delivery of client programmes and manage internal resources.
• Act as the primary client contact and escalation point for participant queries.
• Manage programme websites, communication plans, and data requirements.
• Oversee financial processes: budgets, costs, invoicing, and job set-up.
• Support upselling opportunities and contribute to account development plans.

Skills

Client service experience

Project management

Communication skills

Relationship building

Budget management

Attention to detail

Tools

Microsoft Office

Digital systems

Job description

Client Account Manager

Location: Newport Pagnell

Hours: Monday to Friday, 9.00am - 5.30pm

Job Type: Perm, Hybrid (2 days in Office including Tuesdays)

Salary: £27,500 - £35,000 DOE

We're seeking an experienced Client Account Manager to join a fast‑paced Sales & Channel Incentives team within a dynamic, client‑focused organisation. If you excel at project delivery, client management, and keeping multiple workstreams running smoothly, this is a great opportunity to step into a high‑impact role.

You’ll lead the delivery of client projects from start to finish, ensuring quality, timelines, and budgets are met. Acting as the main point of contact, you’ll build strong client relationships, manage internal and external stakeholders, and contribute to account growth alongside a Client Success Lead.

Key Responsibilities

• Lead day‑to‑day delivery of client programmes and manage internal resources.
• Act as the primary client contact and escalation point for participant queries.
• Write clear technical documentation and collaborate with Business Systems Analysts and developers.
• Manage programme websites, communication plans, and data requirements.
• Oversee financial processes: budgets, costs, invoicing, and job set‑up.
• Support upselling opportunities and contribute to account development plans.
• Lead client meetings, producing agendas, reports, and presentations.
• Line‑manage Client Account Executives (if applicable).

About You

• Strong client service experience in an agency or similar environment.
• Proven project management skills with excellent attention to detail.
• Confident managing budgets and financial processes.
• Excellent communication and relationship‑building skills.
• Proficient with Microsoft Office and comfortable working with data and digital systems.
• Commercially minded with a passion for quality and client satisfaction.
• Experience in performance improvement or incentives is a bonus.

Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business