Client Account Manager

Michael Page (UK); City Of London; On-site; GBP 52,000 - 55,000; Full time

Job summary

A leading recruitment firm is seeking a Client Account Manager to ensure client services meet expectations and budgets. This role involves managing high-value accounts and collaborating with teams to enhance service delivery. The position offers a salary up to £54,800 in London and includes a robust benefits package, such as a performance bonus and access to a pension scheme.

Benefits

Performance bonus

Access to civil service pension scheme

Qualifications

• Proven track record of managing high value major client account(s).
• Experience in managing multiple large services within an outsourced environment.
• Ability to meet and exceed service delivery standards within budgets.

Responsibilities

• Ensure services meet client's expectations and budget.
• Manage budgets, forecasts, and invoicing for clients.
• Develop understanding of provided services for enhancement.
• Maintain effective communication channels with clients.
• Prepare reports for internal and external stakeholders.

Skills

Client account management

Budget management

Effective leadership

Relationship building

Job description

High profile role leading on key national policies/projects

2 Year Fixed Term Contract

About Our Client

An important public sector organisation with offices based in London, Durham and Glasgow, that also provides services across other government entities.

Job Description

The Client Account Manager duties will include:

• Ensuring the services provided meet the client's requirements, agreed service levels, expectations, and budget.
• Managing budgets, forecasts, and costs and invoicing clients within agreed business time frames.
• Ensure transparency and compliance in cost and service delivery in line with the Memorandum of Understanding (MoU) and allocated budget.
• Develop a comprehensive understanding of the provided services within the context of broader policies, contributing insights for service enhancement, supporting emerging needs, or addressing issues.
• Maintain effective communication channels between the client and business partners, ensuring a seamless flow of information.
• Address issues promptly and proactively by collaborating with a team to determine the underlying causes and implement satisfactory solutions swiftly and efficiently.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Contribute to the development of the Clients strategy which meets the current and future needs of the business and drives forward improved business results.

The Successful Applicant

The successful Client Account Manager will be an individual capable of operating comfortably at Senior Management level and being comfortable in influencing thinking and delivery across the business, third party suppliers and B2B Clients. The ability to contextualise strategic intent in a commercial and operational context is essential.

You will require:

• Proven track record of managing high value major client account(s) and / or contact centre operational management.
• Experience in working in different corporate cultures gained from managing multiple large services within an outsourced environment.
• Effective leadership and relationship building skills to ensure senior level buy-in and delivery from clients, partners, and the business itself.
• Demonstrated ability to meet and exceed service delivery standards while adhering to strict budgets and time lines.

Please note, this role is a Fixed Term contract for 23 months.

What's on Offer

The salary for this Grade 7 role will be dependent on location but will pay:
London: £52,000 - £54,800
Durham/Glasgow: £48,500 - £52,000

An excellent benefits package is also on offer including performance bonus and access to the civil service pension scheme.