Client Account Director

Omnicom Media Group UK (OMG); City of Westminster; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A leading media agency in the UK seeks an experienced Client Account Director for a 9-month fixed term contract, focusing on a high-profile retail client. In this role, you will manage client relationships, lead campaigns across traditional and digital media, and mentor team members. This position offers a hybrid working model and a collaborative environment that promotes work-life balance, professional development, and a commitment to diversity.

Benefits

Flexible working hours

Professional development

Collaborative culture

Diversity commitment

Qualifications

• Proven experience as an Account Director or similar senior client-facing role within media.
• Strong understanding of both traditional and digital media with a track record of delivering successful campaigns.
• Excellent communication and relationship-building skills.
• Ability to manage multiple stakeholders and projects in a fast-paced environment.
• A passion for retail and consumer brands.

Responsibilities

• Lead day-to-day client relationships ensuring strategic alignment and exceptional delivery across all campaigns.
• Report directly into a Business Director and collaborate with the client team.
• Work closely with internal and external partners to deliver best-in-class media strategies.
• Manage complex projects across multiple channels balancing creativity with performance metrics.
• Provide leadership and mentorship within the team.

Skills

Client relationship management

Campaign delivery

Stakeholder management

Communication skills

Understanding of media channels

Job description

Overview

We're looking for an experienced Client Account Director to join our team on a 9‑month fixed term contract, working on one of the UK's most iconic retail brands – John Lewis. This is an exciting opportunity to lead a dynamic account that spans brand‑building, category campaigns and performance‑driven activity across a wide range of traditional and digital media channels. You’ll play a pivotal role in delivering innovative, integrated solutions that drive measurable impact for the client.

Responsibilities

• Lead day‑to‑day client relationships, ensuring strategic alignment and exceptional delivery across all campaigns.
• Report directly into a Business Director and collaborate with a client team that includes another Account Director, Account Managers and Client Executives.
• Work closely with internal channel specialists, external media partners and the creative agency to deliver best‑in‑class media strategies.
• Manage complex projects across multiple channels, balancing creativity with performance metrics.
• Provide leadership and mentorship within the team, fostering collaboration and growth.

Qualifications

• Proven experience as an Account Director (or similar senior client‑facing role) within media.
• Strong understanding of both traditional and digital media, with a track record of delivering successful campaigns.
• Excellent communication and relationship‑building skills.
• Ability to manage multiple stakeholders and projects in a fast‑paced environment.
• A passion for retail and consumer brands.

About the Agency

MG OMD was established in 1990 as a challenger media agency (Manning Gottlieb Media) that placed craft, trust and performance at the heart of media planning and buying. Since joining Omnicom Media Group in 1998, it has retained its founding ethos of providing clients with bespoke approaches, unprecedented insight, specialism, security and transparency. MG OMD is the second‑largest media agency in the UK and a highly awarded agency, with over 500 employees working across many leading brands, including the John Lewis Partnership.

Benefits & Work Environment

We embrace a hybrid working model (three days in the office, two days working remotely) and offer flexible core hours to support work‑life balance. Our culture is collaborative, inclusive and committed to diversity of thinking, background and skillsets. We provide extensive training, professional development and are featured in the Sunday Times Best Places to Work.