Click & Collect Fulfilment Lead

IKEA; Greater London; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

15% IKEA discount

Life Assurance 4x pay

Enhanced pension contributions

Extra paid leave

Job summary

IKEA Greenwich is seeking a Fulfilment Operations Team Leader for Click & Collect to oversee a busy warehouse team. You will lead stock replenishment, ensure accurate picking and timely handover while driving efficiency and a strong customer experience.

The role emphasizes coaching, inclusive culture and continuous process improvement to deliver reliable click-and-collect service. Salary starts £32,774 with a 39-hour week and alternate weekend shifts.

Qualifications

• Experience leading in a busy warehouse environment.
• Ability to prioritise workload and manage team performance.
• Strong customer focus and budget awareness.
• Excellent communication with co-workers and customers.
• Proficient computer literacy and problem-solving.

Responsibilities

• Lead stock replenishment operations to ensure products are received, replenished and available where needed.
• Ensure efficient daily fulfilment operations for stock availability and readiness.
• Coach and develop a hardworking team, promoting equality, diversity and wellbeing.
• Maintain a clean, safe work environment in line with health, safety and security regulations.
• Collaborate with the team to meet daily volumes and seasonal demands while controlling costs.

Skills

Leadership

Warehouse experience

Communication

Problem solving

Adaptability

Team coaching

Job description

IKEA Greenwich is seeking a Fulfilment Operations Team Leader for Click & Collect to oversee a busy warehouse team. You will lead stock replenishment, ensure accurate picking and timely handover while driving efficiency and a strong customer experience.

The role emphasizes coaching, inclusive culture and continuous process improvement to deliver reliable click-and-collect service. Salary starts £32,774 with a 39-hour week and alternate weekend shifts.