Clerical Officer (XN02)

NHS; Leeds; On-site; GBP 18,000 - 23,000; Part time

Job summary

A leading healthcare institution in Leeds is seeking a part-time Clerical Officer to support the Renal Department. The role involves booking appointments, managing patient records, and assisting with enquiries in a busy environment. Ideal candidates will have strong communication skills, a commitment to quality support, and prior administrative experience. Flexibility is offered, along with training for suitable candidates.

Qualifications

• Strong verbal and written communication skills.
• Competent keyboard and IT skills.
• Knowledge of patient-related databases.

Responsibilities

• Book appointments and process referrals.
• Maintain accurate patient records using electronic systems.
• Provide clerical and administrative support to the department.

Skills

Communication skills

IT skills

Reliability

Team player

Education

NVQ2 in Customer Care or equivalent experience

GCSE grade C or equivalent

ECDL or equivalent IT qualification

Tools

Patient Administration Systems

Job description

Anexciting opportunity has arisen to join the Renal Department as a ClericalOfficer within the Abdominal Medicine & Surgery CSU at Leeds TeachingHospitals NHS Trust. This is a part-time position (15 hours per week),offering flexibility for the successful candidate.

Inthis role, you will support a busy department by carrying out a wide range ofclerical tasks, including booking appointments, handling documentation, datainput, managing correspondence, and assisting with patient enquiries. Youwill need to be highly organised, computer literate, and capable of workingindependently and within a team.

Thesuccessful applicant will demonstrate excellent communication skills, apositive approach to work, and a commitment to providing high-qualitypatient-focused support. Previous experience in a similar role or withhospital systems is desirable but not essential, as training will beprovided.

Main duties of the job

Thesuccessful candidate will:

Perform clerical and receptionduties within the Renal department

Maintain accurate patient recordsusing electronic systems

Liaise with internal departmentsand external stakeholders

Book appointments and processreferrals in line with Trust policy

Support patients and visitorsprofessionally and sensitively

Contribute to a safe and efficientworking environment

Provide administrative cover acrossthe team where needed

About us

LeedsTeaching Hospitals NHS Trust is one of the largest and most respected acutehospital trusts in the UK. Our organisation is recognised for clinicalexcellence, research and innovation, and a commitment to compassionate,patient-focused care. As part of the West Yorkshire Association of AcuteTrusts (WYAAT), we collaborate with other NHS partners to continuouslyimprove services. Our core values patient-centred, collaborative, fair,accountable, and empowered shape everything we do.

LeedsTeaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job advertsare subject to this policy and we reserve the right to close, delay or removeadverts while this process is completed. If you do experience a delay in theshortlisting stage of the recruitment cycle, please bear with us while thisprocess is completed, and contact the named contact if you have anyquestions.

Job responsibilities

Thepost holder will provide clerical and administrative support to thedepartment, including booking appointments, maintaining patient records,dealing with correspondence, processing referrals, and handling telephone andface-to-face enquiries. They will input and retrieve information usingpatient administration systems, prepare and file documents, and ensuredocumentation is available for clinics. Duties also include supporting theteam by responding to queries, managing post, ordering supplies, and maintainingconfidentiality in line with Trust policies. The role requires excellentcommunication, accuracy, IT skills, flexibility, and the ability to workindependently and as part of a team. The post holder may work across sites tomeet service needs.

Thisis essential the form will be returned if not completed

Person Specification

Other Criteria

• Able to fulfil Occupational Health requirements, including:
• Retrieving and transporting documentation across Trust sites
• Working at a VDU for prolonged periods

Qualifications

• Literate and numerate
• NVQ2 in Customer Care or equivalent experience
• GCSE grade C or equivalent OR ability to pass Trust's Basic Literacy and Numeracy test
• Willingness to undertake training on relevant systems and procedures
• ECDL or equivalent IT qualification.

Experience

• Competent keyboard and IT skills
• Experience in an office or administrative environment (including education-related experience)
• Understanding of clerical procedures and Trust policies
• Knowledge of patient-related databases
• Previous NHS or healthcare clerical experience

Skills & Behaviours

• Reliable, trustworthy, motivated
• Flexible, professional and collaborative team player
• Able to work under pressure and meet deadlines
• Strong verbal and written communication skills
• Knowledge of Patient Administration Systems such as Patient Centre

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.