Clerical Officer/Typist - Urology | Norfolk and Norwich University Hospitals NHS Foundation Trust

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospital trust in the UK is seeking a motivated full-time Typist/Admin Assistant to join their Urology Department. The role includes typing patient letters, managing hospital notes, and ensuring effective communication with the secretarial teams. The ideal candidate will possess excellent communication and organisational skills, medical administration experience, and the ability to work in a collaborative environment. This position offers flexible working hours and various employee benefits.

Benefits

Flexible working hours

Fast Track Staff Physiotherapy Service

Multi-faith prayer room

Discounted gym memberships

Excellent pension scheme

Wagestream – access to pay as earned

Free Park & Ride service

Free 24-hour confidential counselling support

On-site Nursery

On-site cafes offering staff discounts

Support in career development

Flexible staff bank

Salary Sacrifice schemes

Qualifications

• Good communication and organisational skills.
• Medical administration training and/or experience.
• Typing speed and accuracy.
• Experience supporting a busy, collaborative, multidisciplinary environment.

Responsibilities

• Type patient letters relating to clinics accurately and prioritise workload.
• Locate, request and track hospital notes to the department and Health Records Library.
• Communicate electronically with secretaries to ensure targets are met.
• Update RTT according to Trust guidelines.

Skills

Good communication skills

Organisational skills

Typing speed and accuracy

Medical administration experience

Job description

Overview

This is an exciting opportunity for a conscientious, enthusiastic, highly motivated, and organised individual to join the Urology Department at Norfolk and Norwich University Hospital. The Urology Department is recruiting a full‑time Typist/Admin Assistant to support our secretarial pods and medical/nursing teams.

Responsibilities

• Type patient letters relating to clinics accurately and prioritise workload.
• Locate, request and track hospital notes to the department and Health Records Library and file results and correspondence appropriately.
• Communicate electronically with secretaries regarding actions to be outcomed from typing to ensure 18‑week targets are met.
• Update RTT in accordance with Trust guidelines and assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
• Work in line with department guidelines and policies, and offer suggestions for improvements to procedures/policies to support the continual development of the service.
• Maintain ‘Administration Procedures’ for departmental practices, to ensure colleagues can cover workload in absence and offer suggestion at regular team meeting for improvements in working practices.
• Support patients from behind the scenes, and may occasionally support on reception if staffing support is required.

Qualifications

• Good communication and organisational skills.
• Medical administration training and/or experience.
• Typing speed and accuracy.
• Experience supporting a busy, collaborative, multidisciplinary environment.

Benefits

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi‑faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream – access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24‑hours confidential counselling support
• On‑site Nursery
• On‑site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
• Type patient letters relating to clinics in accurate and timely manner and be able to prioritise workload with the support from the Medical Secretaries/Admin manager
• Locate, request and track hospital notes to the department and Health Records Library and file results and correspondence appropriately.
• Communicate electronically with secretaries regarding actions to be outcomed from typing to ensure 18 week targets are met.
• Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.

Application details

Please refer to the Job Description for the full specification of responsibilities and requirements for this post. This advert closes on Monday 29 Dec 2025.