Clerical Officer/Receptionist

Sheffield Teaching Hospitals NHS Foundation Trust; Sheffield; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading NHS trust in Sheffield is seeking a Clerical Officer/Receptionist for the Endoscopy Suites. The role requires excellent communication and organisational skills, experience in a public-facing role, and the ability to maintain confidentiality. The position offers a salary of £24,465 per annum, with commitments to professional development and a supportive work environment.

Benefits

Support for professional development

Excellent staff benefits

Qualifications

• Experience of working within an office environment.
• Experience of working in a public facing role.
• Relevant experience within the NHS.

Responsibilities

• Provide a comprehensive clerical/reception service to the Trust.
• Maintain a high level of customer service.
• Contribute to quality hospital and patient care.

Skills

Excellent communication skills

Organisational skills

Ability to maintain confidentiality

Ability to prioritise and work to deadlines

Education

GCSE at Grade C/4 in English and Maths

NVQ Level II in Business Administration / Customer Service / IT

Tools

Microsoft Office (Outlook, Excel, Word)

Infoflex / SystmOne

Job description

Clerical Officer/Receptionist

The closing date is 09 November 2025

The Directorate of Gastroenterology is seeking to recruit an Endoscopy Administrative clerical officer for the GRaDE care Group at Sheffield Teaching Hospitals.

We are looking for an enthusiastic individual to come and join our team in the Endoscopy Suites based in the Huntsman Building/Coleridge House at the Northern General Hospital.

The successful candidate will need to be an excellent team player and able to work using their own initiative. We are looking to appoint a motivated individual who must have excellent communication and organisational skills.

This dynamic and interesting role will involve working within our existing multidisciplinary supportive team, providing essential day to day administrative service for Endoscopy services.

Main duties of the job

Are you passionate about making a difference to the hospital and patient experience by providing a comprehensive clerical / reception service to the Trust? Do you have a strong sense of responsibility for your own actions, love to be organised and disciplined and have a high level of attention to detail and accuracy? Do you take pride in all that you do and love to provide high levels of customer service?

If your answer to these questions is yes then a clerical officer / receptionist role within Sheffield Teaching Hospital NHS Foundation Trust may be the right position for you.

Great Clerical Officers / Receptionists in the NHS are focused on the ultimate outcome of quality hospital and patient care and have high standards when it comes to liaising with any person the service comes into contact with. They thrive on the busy nature of the role and remain positive, dedicated and determined to produce quality work for themselves and the team around them.

About us

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Please see the attached documents to this vacancy which gives you more detail on why you should come and work for us.

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Qualification

• GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
• NVQ Level II in Business Administration / Customer Service / IT

Experience

• Experience of working within an office environment
• Experience of working in a public facing role
• Relevant experience within the NHS

Further Training

• Knowledge of / experience of using information and/or customer service systems.
• Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
• Previous experience Infoflex / 59R Software
• Previous experience of PAS / Infoflex / SystmOne (area specific software)

Skills and Knowledge

• Understanding of data protection issues and the ability to maintain confidentiality
• Excellent communication skills, with ability to deal with staff at all levels.
• Displays use of initiative with effective organisational skill
• Ability to prioritise and work to strict/conflicting deadlines
• On-going commitment to personal development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Sheffield Teaching Hospitals NHS Foundation Trust

£24,465 a yearpa/pro rata for part time staff