Clerical Officer - Receptionist

University Hospitals Plymouth NHS Trust; Plymouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A public healthcare provider in Plymouth seeks a clerical and administration support staff for the Royal Eye Infirmary. The role involves providing essential administrative support for outpatient and inpatient services, ensuring data quality and compliance. Candidates should possess GCSEs in Maths & English or equivalent NVQ qualifications, have experience in clinical settings, and exhibit strong organisational skills. The position requires ongoing training and patient interaction in a supportive environment.

Qualifications

• Ability to undertake training competencies relative to the role.
• Experience working within a large clinical setting.
• Familiar with the Trust's electronic patient management systems.

Responsibilities

• Provide administrative support for outpatient and inpatient services.
• Ensure understanding of data quality and data protection compliance.
• Compile and sort patient clinic attendance sheets.
• Receive and welcome patients and relatives in the department.
• Maintain the In Touch system using Self Check In Kiosks.
• Update patients' information on the computer system.
• Admit and discharge patients attending for minor or day case operations.
• Process treatment eligibility for non-eligible patients.

Skills

Training competencies

Experience in a clinical setting

Organisational skills

Good telephone manner

Education

GCSE's 9-4 in Maths & English or NVQ level 2 in business administration

Job description

To provide clerical and administration support in the appointed area within the Royal Eye Infirmary.

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

This post is part of a professional team working in the Royal Eye Infirmary. The key responsibility of this role is the efficient/accurate administration and reception cover for the outpatient and inpatient services with strict adherence and compliance to the Referral to Treatment Access Policy and APN's (Administrative Procedure Notes).

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Job responsibilities

• The post holder would be trained on the job through a combination of instruction and practice and by attending Patient Casenote, Information Governance, iPM and Medisoft training.
• To ensure that a clear understanding is obtained surrounding data quality and data protection and be able to work to this guidance.
• To ensure that a firm understanding is obtained of all administration processes in the Referral to Treatment Access policy and APNs (Administration Procedure Notes) and be able to work to this level. (In house manuals are available for reference).
• To compile and sort patient clinic attendance sheets and be responsible for checking that clinics have been received into Reception.
• To receive and welcome patients and relatives to the department and direct to appropriate waiting area.
• To ensure the In Touch system is kept up to date for when patients arrive using the Self Check In Kiosks in the reception areas.
• The post holder would have direct patient contact and therefore may come into contact with unpleasant working conditions, due to patients being ill or injured. The post holder would also need empathy and tact to deal with patients that may be anxious, angry or upset.
• To ensure the patients details are up to date on both the computer system and update front sheet and labels of Health Record Folder notes as necessary.
• To admit and discharge patients who are attending for minor or day case operations adding the appropriate procedure code where necessary.
• To ensure that patients not eligible for treatment in the hospital complete the appropriate process e.g. overseas visitors.

For furter details please see the attached JD & PS

Person Specification

Knowledge & Experience

• oAbility to undertake training competencies relative to the role
• oPrevious demonstrable experience working within a large clinical setting

Qualifications

• oGCSE's 9-4 (A-C) in Maths &* English and or NVQ level 2 in either business administration or related subject or equivalent demonstrable experience.
• oFamiliar with the Trust's electronic patient management systems.
• oGood telephone manner
• oOrganisational skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.