Clerical Officer Patient Services

NHS Scotland; Glasgow; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading healthcare provider in Glasgow is seeking a dedicated Clerical Officer for its Radiology Department. The role involves providing exceptional reception and clerical support, managing patient records, and ensuring smooth operations. Ideal candidates possess strong organizational skills, excellent communication abilities, and experience with CRIS. Join a diverse team committed to delivering high-quality healthcare services.

Qualifications

• Detail-oriented and professional.
• Passion for providing excellent clerical support in a healthcare setting.

Responsibilities

• Deliver a welcoming and professional reception service.
• Perform a variety of clerical duties to support department operations.
• Update and manage patient records on the Radiology Computer System (CRIS).
• Communicate effectively with patients, medical professionals and colleagues.
• Ensure confidentiality and accuracy in all administrative tasks.

Skills

Strong organisational skills

Excellent communication

Proficiency in using computer systems

Ability to work efficiently in a fast-paced environment

Tools

CRIS

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK, employing around 40,000 staff across a wide range of clinical and non‑clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

Job Advertisement: Clerical Officer

Location: Radiology
Department Hours: Full‑time, 37 hours per week
Shift Pattern: 8:00 AM – 8:00 PM, Monday to Sunday

About The Role

We are seeking a dedicated and efficient Clerical Officer to join our Radiology Department. In this role, you will provide exceptional reception and clerical support, ensuring smooth operations within the department. You will play a key part in maintaining an accurate and updated Radiology Computer System (CRIS), while liaising professionally with patients, medical staff, GPs and other clerical colleagues.

Key Responsibilities

• Deliver a welcoming and professional reception service.
• Perform a variety of clerical duties to support department operations.
• Update and manage patient records on the Radiology Computer System (CRIS).
• Communicate effectively with patients, medical professionals and colleagues.
• Ensure confidentiality and accuracy in all administrative tasks.

Skills And Requirements

• Strong organisational and administrative skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using computer systems; experience with CRIS is desirable.
• Ability to work efficiently in a fast‑paced environment.
• Shift working between 8:00 AM and 8:00 PM, Monday to Sunday.

If you are detail‑oriented, professional and passionate about providing excellent clerical support in a healthcare setting, we would love to hear from you.

Informal contact: Annette Reilly – [e-mail]

This post may close early due to the volume of responses. Please submit your application form as soon as possible.

Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

NHS Greater Glasgow and Clyde‑ NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools or other third‑party assistance to generate, draft or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

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