Clerical Officer | Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust

Northumbria Healthcare NHS Foundation Trust; Ashington; On-site; GBP 20,000 - 25,000; Full time

Job summary

A major healthcare provider in Ashington is seeking a clerical worker for their Cardiac Investigations Department. This role focuses on supporting clinicians, managing waiting lists, and handling patient interactions. Ideal candidates will have good knowledge of patient administration systems, strong organizational skills, and the ability to work under pressure. Join an organization dedicated to staff well-being and patient experience.

Qualifications

• Good knowledge of patient administration systems and IT applications.
• Ability to work under pressure and meet strict deadlines.
• Strong organizational and communication abilities.

Responsibilities

• Support clinicians in managing waiting lists and arranging tests.
• Greet patients as a receptionist and handle enquiries.
• File, retrieve, scan, and store electronic patient records.
• Assist in running sub-speciality offices including typing.
• Cover other clerical roles as needed.
• Act up to Band 3 during absences.

Skills

Patient administration system knowledge

IT proficiency

Strong initiative

Pressure management

Excellent organizational skills

Interpersonal skills

Communication skills

Job description

Applications are invited from candidates who are suitably qualified and experienced in clerical work to join our busy Cardiac Investigations Department at Wansbeck General Hospital.

The successful candidate will support clinicians in managing waiting lists and arranging diagnostic tests, greet patients in the waiting area as a receptionist, file, retrieve, scan and store electronic patient records, and handle post and telephone enquiries.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients. You can live and breathe in an area that has the cleanest air, cost‑effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application.

Key Responsibilities

• Support clinicians in managing waiting lists and arranging diagnostic tests.
• Act as receptionist: greet patients and handle telephone enquiries, process post.
• File, retrieve, scan and store electronic patient records.
• Assist in the efficient running of sub‑speciality offices including typing/G2 transcription.
• Cover for other Band 2 clerical jobs as required.
• Act up to Band 3 for short‑term absences such as annual/sick leave.

Key Qualifications and Skills

• Good knowledge of our patient administration system and proficiency in all IT packages and their applications.
• Strong initiative, ability to work under pressure and meet strict deadlines.
• Excellent organisational, interpersonal and communication skills.

We reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

This advert closes on Thursday 4 Dec 2025.