Clerical Officer - Medical Specialties - B2

NHS National Services Scotland; Scotland; On-site; GBP 20,000 - 25,000; Full time

Job summary

A major healthcare provider in Scotland is seeking a Clerical Officer to provide essential clerical support to nursing staff at the Medical Day Unit. The successful candidate will book appointments, manage waiting lists, and serve as a first point of contact for patients. Previous NHS administration experience is ideal, along with strong communication and organizational skills. This role is full-time, with a Monday to Friday shift pattern.

Qualifications

• Previous administration experience, ideally within the NHS or a healthcare setting.
• Excellent oral and written communication skills.
• Confidence in dealing with patient enquiries.

Responsibilities

• Booking appointments for various clinics.
• Managing inpatient and outpatient waiting lists.
• Acting as the first point of contact for patients.
• Supporting general administrative duties.

Skills

Previous administration experience

Excellent oral and written communication skills

Good organisational skills

Sound working knowledge of Microsoft Office

Knowledge of Trakcare

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern is Monday to Friday, 37 hours per week.

The Medical Day Unit (MDU) at Glasgow Royal Infirmary (GRI) is seeking a highly motivated and enthusiastic individual to join the team as a Clerical Officer. The post holder will provide essential clerical support to clinical and nursing staff, helping to coordinate their workload and ensure the smooth running of the unit.

Key responsibilities include:

• Booking appointments for IBD nurse-led clinics, gastroenterology nurse-led clinics, and patients attending for haematology tests, infusions, and the haemochromatosis clinic.
• Managing inpatient and outpatient waiting lists, ensuring referrals are processed promptly and appointments are scheduled in line with clinical priorities and waiting time guarantees.
• Acting as the first point of contact for patients attending the Medical Day Unit, delivering a friendly and efficient reception service.
• Supporting the team with general administrative duties to maintain high standards of patient care and service delivery.

Applicants should have:

• Previous administration experience, ideally within the NHS or a healthcare setting.
• Excellent oral and written communication skills, with confidence in dealing with patient enquiries.
• A sound working knowledge of Microsoft Office applications.
• Good organisational skills and the ability to work effectively as part of a team.
• Knowledge of Trakcare would be advantageous.

For further information or an informal discussion about the role, please contact: Anderina McLaren, Administration Manager, Tel: [phone], Email: [e-mail]

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early to the volume of response. Please submit your application form as soon as possible.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).

NHS Greater Glasgow and Clyde- NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognisingmilitary skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

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