Clerical Officer - Imaging

NHS; Walsall; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare trust in Walsall is seeking an experienced administrator to provide comprehensive clerical support to the Imaging Department. The role includes handling patient information, responding to queries, and ensuring organisational policies are followed. A minimum of 2 years of administrative experience within an NHS organisation is required. The ideal candidate will have good communication and organisational skills and a willingness to adapt. The position offers flexible working options.

Qualifications

• At least 2 years administrative/clerical experience within an NHS organisation in the last 2 years.
• Business and Administration Level 2 is desirable.
• Demonstrate excellent prioritisation and time management skills.

Responsibilities

• Plan, organise, and prioritise own workload.
• Respond to all external and internal telephone queries.
• Maintain confidentiality of patient information.

Skills

Good communication skills

Organisational skills

IT knowledge

Education

Good standard level of education (GCSE or equivalent)

Job description

Job Summary

The successful applicant should be able to provide efficient, effective and comprehensive clerical support to the Imaging Department, in a general office setting, in accordance with Trust policies and procedures and preferably with knowledge of CRIS. To ensure that all patient information is correct and to deal with day to day enquiries from both the general public and other hospital departments in a courteous, efficient and timely manner.

The post is for 37.5 hours/week which include evening and weekend work on a rota basis.

Responsibilities

• Plan, organise, and prioritise own workload whilst accepting direction and delegation from the Administration Manager.
• Provide and receive routine information as assigned to support colleagues, clinicians, patients and other departments and clients.
• Request necessary items, information or services from other departments.
• Respond promptly and appropriately to all external and internal telephone queries.
• Provide clerical support as assigned.
• Communicate appointments or examination information to patients or carers.
• Exercise judgment to record and report all relevant information as appropriate.
• Maintain confidentiality and adhere to all organisational policies relating to the job.
• Process imaging referrals as assigned.
• Handle, maintain and track files and/or patient records accurately, confidentially, and sensitively according to approved organisation and governance standards.
• Process detail relating to patients and staff promptly and in an organised and accurate manner.
• Receive and handle telephone calls according to established policies of professional telephone etiquette.
• Receive, welcome and direct visitors as they arrive in the department.

Qualifications

• Good standard level of education (GCSE or equivalent) in four subjects, one of which must be English.

Desirable Qualifications

• NVQ level 2 (or equivalent) in Administration or Customer Service, or equivalent experience.

Experience

• Previous experience of working within an office environment.
• Good communication skills.

Desirable Experience

• Good organisational skills.
• Experience of working in a busy Radiology department.

Knowledge

• Good IT knowledge.

Desirable Knowledge

• Experience of working in a busy Radiology department.

Additional Information

Applicants must possess at least 2 years administrative/clerical experience within an NHS organisation in the last 2 years. Business and Administration Level 2 is desirable. Demonstrate excellent prioritisation and time management skills and adaptability. Have excellent communication skills. Good organisational skills. Flexible working approach.

We would particularly welcome applications from people from a BME background and people with a disability as these groups are currently under-represented at senior level. We value diversity within our Trust and are working to achieve equality in our recruitment.

We support flexible working for all employees and prospective applicants.

Any settled workers meeting the requirements must be offered the position in preference to any non-resident candidates meeting the requirements, unless the role falls under a PhD-level code, in which case sponsorship may be attained.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Disclosure to the Disclosure and Barring Service will be required to check for any previous criminal convictions.

Certificate of sponsorship: Applicants requiring current Skilled Worker Sponsorship will be considered. For further information visit the UK Visas and Immigration website.

Employer Details

Walsall Healthcare NHS Trust

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS