Clerical Officer - Health Records

NHS Scotland; Morpeth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare organization in Morpeth seeks a candidate to support clinical care by providing efficient health records services. Responsibilities include maintaining patient records and assisting with administration. A minimum of 3 Standard Grades or equivalent is essential, along with prior clerical and reception experience. Strong communication skills and familiarity with Patient Management Systems are desirable.

Qualifications

• Previous clerical experience required.
• Previous reception experience with good communication skills required.
• Good general education coupled with good office experience.

Responsibilities

• Maintain electronic and paper-based patient record systems.
• Provide efficient administrative, clerical, and reception services.
• Ensure patient appointments are administered accurately.

Skills

Good communication skills

Computer literacy

Good keyboard skills

Education

3 Standard Grades or equivalent

Tools

Patient Management System (PMS)

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non‑clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern for this post is Monday to Friday. Please note this is a GGC-wide post and can be moved to any location; however, the initial base will be Stobhill.

Job Purpose

To support effective clinical care by providing an efficient Health Records service to patients, medical and nursing staff. Ensure patient appointments for outpatient clinics, day cases, and inpatient admissions are administered and processed accurately, and that patients’ health records remain confidential, securely stored, and available as and when necessary.

Main Duties

To work to support effective care by providing efficient administrative, clerical, and reception services. Maintain electronic and paper‑based patient record systems, providing confidential, accurate, and up‑to‑date information. Maintain patient demographic and administrative data through continual checking and updating of the patient management system.

Requirements

• 3 Standard Grades or equivalent – one must be English, or good general education coupled with good office experience.
• Previous clerical experience required.
• Computer literate with good keyboard skills.
• Previous reception experience with good communication skills required.
• Prior experience of using a Patient Management System (PMS) would be desirable.

Please note: This post may close sooner than the advertised date depending on the level of interest received.

Informal contact: Elizabeth Cammpbell - [e-mail]

Information for candidates

NHS Greater Glasgow and Clyde- NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third‑party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

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