Clerical Officer - Breast Screening Department

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading NHS Trust in the UK is seeking a Clerical Officer for their Breast Screening team. This role involves providing clerical support, managing data entry, and serving as a contact point for patients and staff. Candidates should ideally have experience in the NHS Breast Screening Programme and demonstrate values of people focus, respect, and integrity. The position offers flexible working hours and various benefits, making it a great opportunity for committed individuals.

Benefits

Flexible working hours

Discounted gym memberships

Free 24-hours confidential counselling support

On-site nursery

Support in career development

Qualifications

• Self-motivated and passionate individual preferred.
• Experience working in office environments.
• Strong command of English for communication.

Responsibilities

• Provide first point of contact for screening women and staff.
• Gain working knowledge of the NHS Breast Screening Programme.
• Handle queries from patients and staff courteously.

Skills

Attention to detail

Communication

Data entry proficiency

Customer service

Education

Experience in the NHS Breast Screening Programme

Tools

NBSS

RIS

PAS systems

Microsoft Word

Job description

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust

An exciting opportunity has become available for a Clerical Officer to join the Breast Screening team here at the Norfolk and Norwich University Hospital (NNUH). The Breast Imaging department is split over two sites with the breast cancer symptomatic pathway based at NNUH and the Breast Screening department based at the Norwich Community Hospital (NCH).

We are a progressive department that aims to always be at the forefront of breast imaging developments. The unit embraces the four-tier structure with Assistant Practitioners, Specialist Radiographers, Advanced Practitioners and Consultant Radiographers all being valuable members of our team.

The Breast Screening department at NCH is nearer Norwich City centre at a static site accommodating offices and screening facilities including two Mammography rooms. In addition, there is a static screening unit on the coast in Cromer District Hospital, and two mobile screening vans that cover all picturesque rural Norfolk. Around 30,000 women are invited for screening each year across the two static sites and 15 mobile screening van sites.

The post-holder will be responsible for providing comprehensive clerical support to the Breast Screening Service. The admin office is quite large in capacity and accommodates 6 desks each with a PC and phone and is in close proximity to the manager’s office. There is a dedicated kitchen with all facilities required and on‑site parking is available. The Breast screening admin team consists of two part‑time clerical officers, a full time Deputy and part‑time Planning and Workflow Manager.

We are looking to recruit a conscientious, self‑motivated, and passionate individual preferably with experience of working in the NHS Breast Screening Programme.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first‑class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state‑of‑the‑art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

Benefits

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24‑hours confidential counselling support
• On‑site Nursery at NNUH Colney Lane
• On‑site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Responsibilities

• To provide an essential first point of contact between screening women, other Trust staff and staff outside the hospital and the Breast Screening department both on reception desk and over telephone.
• To gain a working knowledge of the NHS Breast Screening Programme.
• To be conversant with breast screening software and competent in accurately entering and retrieving data as required.
• To be fully conversant with the NBSS, RIS, PAS systems and other software used within the department.
• To follow all checking and verification procedures to ensure accurate patient data is recorded and issued.
• Dealing and being confident with queries, including telephone and emails from staff within the Trust, outside the hospital and patients in a timely and courteous manner, providing advice, information and guidance as required. Being able to cope with all types of people in very different emotional dispositions and with a high level of tact and diplomacy.
• To load/unload the transit trolleys when required following written protocol, passing appropriate items to Planning and Workflow Manager.
• Provide accurate and confidential information strictly adherent to Caldicott and Data Protection Act and retrieval of patient information via PAS, NBSS and RIS when appropriate.
• To be conversant with Microsoft Word and e‑mail applications where appropriate and undertake any further training to fulfil the needs of the department.
• To ensure prompt delivery of and response to messages.
• To undertake general office tasks and to liaise with the other team members to ensure that all tasks to be undertaken within the office are completed.
• To prioritise and manage workload duties according to broad guidelines and procedures and maintain high levels of concentration with a frequent number of telephone calls, interruptions.
• To initiate and participate in the development of policies and procedures affecting ones own and other staff within the office working practice.
• To undertake duties for members of staff within the department when required.
• To attend the monthly department audit and staff meeting.
• To be committed to the Trust PDP and undertake mandatory training on a regular basis and adhere to the Health and Safety at Work Act.
• To train new and bank staff when appropriate.
• To work flexibly as the needs of the department dictate.

Please see the attached job description for full details.

Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

This advert closes on Monday 8 Dec 2025