Clerical Officer

Coyles; St Helens; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local government client is seeking a Clerical Officer for administrative and reception support. The role requires strong IT and communication skills to handle customer queries, manage documentation, and ensure efficient service delivery. Ideal candidates should have previous experience in administrative roles, be organized, and possess excellent interpersonal skills. This opportunity is perfect for individuals who thrive in busy office environments.

Qualifications

• Previous experience in an administrative, clerical, or reception role.
• Proficient in using IT packages such as Microsoft Office and databases.
• Strong verbal and written communication skills.

Responsibilities

• Provide front-of-house reception cover, greeting visitors and handling enquiries.
• Answer and triage incoming telephone calls.
• Manage email inboxes and ensure accurate record-keeping.

Skills

Strong communication skills

Multitasking

Attention to detail

Organizational skills

Tools

Microsoft Office

Databases

Job description

About the Role

One of my local government clients is seeking a reliable, customer-focused Clerical Officer to provide administrative and reception support within a busy local authority service.

This is an excellent opportunity for an organised and adaptable individual with strong IT and communication skills who enjoys working in a front-facing administrative role. You'll be supporting daily operations, handling customer queries, managing documentation, and ensuring efficient service delivery.

Key Responsibilities

• Provide front-of-house reception cover, greeting visitors and handling enquiries in a professional manner.
• Answer and triage incoming telephone calls, directing queries to the appropriate teams.
• Manage email inboxes and ensure messages are actioned and recorded accurately.
• Scan and upload documents to the correct electronic files and databases.
• Process telephone payments securely and in line with council procedures.
• Maintain and update records using various IT systems and databases.
• Provide administrative support to the Local Land Charges team, including data entry and document management.
• Handle challenging situations and customers confidently and calmly, maintaining a professional and courteous approach at all times.
• Carry out general clerical tasks to support the smooth operation of the service.

About You

You’ll be a confident communicator and strong multitasker, capable of working in a busy office environment where no two days are the same. You should be comfortable using multiple IT systems and handling a range of administrative and customer service duties.

Essential Skills and Experience

• Previous experience in an administrative, clerical, or reception role.
• Proficient in using IT packages such as Microsoft Office and databases.
• Strong verbal and written communication skills.
• Excellent organisational skills with attention to detail.
• Experience dealing with members of the public, including handling challenging customers.
• Ability to work independently and as part of a team.

If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd