Clerical Officer

Sheffield Teaching Hospitals NHS Foundation Trust; Sheffield; On-site; GBP 25,000; Full time

Job summary

A regional healthcare provider in Sheffield is seeking a motivated Clerical Officer to manage Oncology outpatient appointments. Responsibilities include handling waiting lists, processing referrals, and liaising with staff and patients. The ideal candidate will have excellent organizational skills, proficiency in Microsoft Office, and relevant NHS experience. This position offers a salary of £24,465 annually for full-time staff.

Qualifications

• Experience of working within an office environment.
• Experience in a public-facing role.
• Relevant experience within the NHS.

Responsibilities

• Managing outpatient waiting lists for new and follow-up patients.
• Processing incoming referrals and booking clinic appointments.
• Liaising with various staff groups and managing team email inboxes.
• Communicating with patients via phone.

Skills

Excellent communication skills

Understanding of data protection issues

Ability to prioritise and work to strict deadlines

Initiative and effective organisational skill

Education

GCSE at Grade C/4 in English and Maths or equivalent

NVQ Level II in Business Administration / Customer Service / IT

Tools

Microsoft Office packages including Outlook, Excel and Word

Infoflex / 59R Software

PAS / SystmOne

Job description

Sheffield Teaching Hospitals NHS Foundation Trust

Clerical Officer

Closing date: 02 November 2025

An exciting opportunity has arisen for a motivated and well‑organised individual to join the Specialised Cancer Services Booking Team at Weston Park Hospital.

The newly created team are responsible for the management of the Oncology outpatient appointments both here at Weston Park Hospital and across South Yorkshire and Chesterfield.

Working hours: 37.5 hours a week – Monday to Friday.

Main duties of the job

The main duties of this role include:

• Managing the SCS outpatient waiting lists for both new and follow‑up patients.
• Processing incoming referrals.
• Booking clinic appointments, often ensuring they are in line with the patient’s treatment cycle.
• Liaising with various different staff groups.
• Monitoring and managing the team’s email inboxes.
• Spoaking with patients on the phone – both incoming and outgoing calls.

About us

You will be working for an organisation that values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development and many policies to support employees in balancing their personal and professional lives.

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Education and Qualifications

• GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience.
• NVQ Level II in Business Administration / Customer Service / IT.

Experience

• Experience of working within an office environment.
• Experience of working in a public‑facing role.
• Relevant experience within the NHS.

Further Training

• Knowledge of / experience of using information and/or customer service systems.
• Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
• Previous experience of Infoflex / 59R Software.
• Previous experience of PAS / Infoflex / SystmOne (area‑specific software).

Skills and Knowledge

• Understanding of data protection issues and the ability to maintain confidentiality.
• Excellent communication skills, with the ability to deal with staff at all levels.
• Displays use of initiative with effective organisational skill.
• Ability to prioritise and work to strict/conflicting deadlines.
• On‑going commitment to personal development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,465 a year, pro rata for part‑time staff