Clerical Officer

NHS; Runcorn; On-site; GBP 25,000; Part time

Job summary

A community healthcare provider in Runcorn is seeking an admin support officer to assist patients and clinical services. The role involves greeting visitors, managing records, and providing administrative assistance. Candidates should have strong organizational skills and a good background in Microsoft Office. This part-time position offers flexibility and opportunities for training and development.

Benefits

Free parking

Staff wellbeing activities

NHS pension scheme

Qualifications

• Experience of working within a customer facing environment.

Responsibilities

• Provide efficient and accurate admin service to Bridgewater Services.
• Support services and visitors with a friendly approach.
• Maintain records and send out appointments accordingly.

Skills

Experience of Microsoft Word and other Microsoft packages

Motivated and able to work as part of a team

Ability to work on own initiative

Good organiser of self and workload

Keyboard skills

Education

4 GCSEs at grade C or above including Maths and English

RSA Level II in typing or equivalent

ECDL or equivalent

Job description

Job summary

To offer admin support to patients and clinical services within the building.

You will be the first point of contact for callers and visitors.

Duties will include communicating effectively with staff, patients, and other departments, greeting patients and visitors, answering telephone calls, data input, producing documents, filing, and archiving.

Main duties of the job

Duties will include:

• Liaising with other services
• Carrying out general office duties
• Cancelling and rebooking patients/ supporting treatment room appointments where required.
• Booking rooms for clinical sessions
• Reporting faults
• Opening and sorting mail
• Maintaining noticeboards
• Fire Warden and First Aider (training given)
• Managing the fob systems
• To provide cover as required across our bases
• Any other tasks appropriate to the role and to the relevant base

About us

Flexible working will be considered for all roles.

Unfortunately, we do not hold a sponsor licence for working Visas.

At Bridgewater, our PEOPLE values shape how we deliver our NHS services in your local community.

They help us deliver our mission to improve local health and promote wellbeing in the communities we serve.

After all, values are about people and they were created in partnership with our staff to reflect what they felt was important to them

Here at Bridgewater our shared values flow through the organisation.

P- Person-centred—We are passionate about individual needs and promote independence in the healthcare we provide.

E- Empowered—We empower our people and encourage new ideas to deliver and create improvements in community care.

O- Open and Honest—We behave in a way that develops relationships based on trust, openness, honesty and respect.

P- Professional—We support our people, so everyone has the right skills and training to deliver outstanding patient care.

L- Locally Lead—We are always learning about our communities and show great pride in being a local provider of health and care.

E- Efficient—We use our resources wisely to provide sustainable and value for money healthcare for our patients.

Details

Posted: 23 October 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,465 a year

Contract: Permanent

Working pattern: Part-time, Flexible working

Reference number: C9835-COR25-106

Job location: Halton Independent Living Centre, Collier Street, Runcorn, Cheshire, WA7 1HB

Job responsibilities

We are a friendly admin team, we have Clerical Officers, Admin Co-Ordinator and Admin Area Team Leader all supporting the Halton Community bases. The community clinic teams including 0-19 service, Phlebotomy, Treatment Room Nurses and Podiatry. We work well together; we cover for each other and will always help each other out. We have the NHS pension scheme, we provide support 1:1 from a Supervisor or Manager, we are keen to develop and nurture our staff. There is free parking on site, a staff room for you to make use of. Full training on our systems will be given. We have staff wellbeing pages that you can access and different activities that you can chose to partake in.

Supporting services and visitors to our sites, maintain a welcoming, friendly, and professional approach to all visitors and staff.

Providing an efficient and accurate admin service to Bridgewater Services and to services making use of rooms in our sites.

Following appropriate training updating and maintaining records including sending appointments out, contacting on behalf of our services.

Our organisation is driven by our strategic objectives and organisational values and we look for people who are strongly aligned with them.

Person Specification

Relationships

• If you are related to a director, or have a relationship with a director or employee of an appointing organisation, please state the relationship

Qualifications

• 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalent qualification.
• RSA Level II in typing or equivalent.
• ECDL or equivalent.

Desirable

• Audio typing qualification.
• NVQ 2 in Business Administration or Customer Care.

Skills & Knowledge

• Experience of Microsoft Word and other Microsoft packages.
• Motivated and able to work as part of a team.
• Ability to work on own initiative.
• Good organiser of self and workload.
• Keyboard skills.

Desirable

• Experience of dealing with sensitive information.

Sponsorship

• Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable).

Job Specific Requirements

• The ability to travel independently across the Trust.
• The ability to work flexibly in accordance with service needs.
• Ability to communicate effectively, both verbally and written, with people at all levels.
• Flexibility to be able to use filing systems bending and stretching required taking into account any reasonable adjustments that could be made.

Experience

• Experience of working within a customer facing environment.

Desirable

• Experience of working in a clinic/ office environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Bridgewater Community Healthcare NHS Foundation Trust

Halton Independent Living Centre, Collier Street, Runcorn, Cheshire, WA7 1HB

Website: http://bridgewater.nhs.uk/