Clerical Officer

NHS; Plymouth; On-site; GBP 24,000 - 28,000; Full time

Job summary

A National Health Service in Plymouth is seeking an Administrative Support Officer for their Neurophysiology team. The role involves booking appointments, handling clinical notes, and providing excellent communication with patients and staff. Candidates should have GCSE qualifications in Maths and English, as well as good IT skills. Full-time work is required, with supportive training provided.

Qualifications

• Must have good communication skills, both face-to-face and over the phone.
• Experience as a Clerical Officer or similar in a medical setting is preferred.
• Ability to handle sensitive situations with patients.

Responsibilities

• Arrange clinical notes for investigations and appointments.
• Book new and follow-up appointments using clinical booking rules.
• Act as the first point of contact for patients.

Skills

Good communication skills

Organisational skills

IT skills

Education

GCSE in English and Maths (4 - 9)

NVQ Level 2 Business and Administration

Job description

We are looking for an enthusiastic person to provide administrative support to the Neurophysiology team. Applicants must be educated to good GCSE level or have equivalent qualifications in Maths and English and good IT skills. An interest in working within a Team and in a Healthcare environment is desirable as is the wish to utilise and improve your administration skills.

The successful applicant will be well motivated and have good communication skills, both face-to-face and on the telephone.

We will provide you with all the training and ongoing support you require to enable you to use the systems and processes already set up within the department. We expect that you can demonstrate good team-working and interpersonal skills and good IT skills.

This is a full-time post (37.5 hrs/week), working hours are Monday - Friday between 0800 - 1700.

For further information please contact

Lilly Markes, Clinical Admin Manager via 01752 439954

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

Working within a team of 2 other Clerical Officers managed by the Clinical Administration Manager working from the Neurophysiology department on Level 7 of Derriford Hospital. Some face to face interaction with patients is required. Dealing with patient notes, manual handling and lifting. Telephone interaction when booking appointments or dealing with queries. Communicating with fellow Clerical Officers, Neurophysiology Clinical Scientists/Physiologists, Doctors, patients and other departments within the Hospital.

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100.We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams.It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Job responsibilities

Arranging the collection and preparation of clinical notes for investigations and appointments such as nerve conduction studies and others as required.

Registering referrals into the department.

Book new and follow-up appointments appropriately using iPM system and clinical staff booking rules.

Adding patients to various waiting lists and sending out notification letters to patients.

Register new patients on iPMs and create hospital notes.

Respond to emergencies and the alarm system within the department and proceed accordingly, ascertaining level of emergency and alerting appropriate teams as necessary.

To provide reception duties, acting as a first point of contact for patients and where possible allay their fears to enable them to attend e.g. arriving and departing patients, booking further appointments, ensuring outcomes are completed by clinicians for all appointments etc.

Person Specification

KNOWLEDGE & EXPERIENCE

• Clerical Officer or similar demonstrable experience within a medical setting.
• Understanding of Hospital administrative procedures.
• Understanding of iPM.
• Proven knowledge of Neurophysiology diagnostic procedures.

Qualifications

• Educated to GCSE in English and Maths 4 - 9 (A-C) or equivalent or demonstrable equivalent experience
• NVQ Level 2 Business and Administration

APTITUDE & ABILITIES

• oHighly organised, efficient administrator. oExcellent telephone and interpersonal skills. oGood command of the English language both verbally and in writing. oAbility to work calmly and methodically from a busy and varied workload. oAbility to handle difficult/distressed patients in a sensitive and empathetic manner. oDemonstrate an understanding of the importance of confidentiality.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.