Clerical Officer

Graphics Express LLC; Plymouth; On-site; GBP 20,000 - 26,000; Full time

Job summary

A healthcare provider in Plymouth is seeking an appointment coordinator for the Outpatient Appointment Centre. This physically demanding role requires strong customer service skills and the ability to work across multiple sites. Responsibilities include managing patient communications and maintaining accurate appointment records. Ideal candidates will have recent relevant experience in a similar setting.

Qualifications

• Must possess strong customer service skills.
• Ability to handle and deliver patient notes.
• Must have recent relevant experience.

Responsibilities

• Review a report hourly to identify available appointments.
• Manage inbound and outbound telephone calls to/from patients.
• Ensure patient details are checked and up to date.

Skills

Customer service skills

Strong communication skills

Job description

An exciting opportunity has arisen to join the Outpatient Appointment Centre working in the Short Notice Booking Team. The primary responsibility is to fill short-notice appointment slots to optimize utilisation across the trust.

Preference will be given to internal Trust staff, as well as Priority and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.

The job holder will be expected to work across three different sites to ensure full coverage. This is a physically demanding role that involves handling and delivering patient notes as part of daily duties. The candidate must possess strong customer service skills, as the role includes regular telephone communication with patients and other stakeholders.

We are a people business where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.

PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Primary Duties & Areas Of Responsibility

• To review a report hourly to identify any available appointments.
• The candidate must be available to attend either Bush Park, Brittany House or the Main Hospital site as required on the day to ensure all areas are covered.
• The candidate must understand that this is an onsite role with no possibility to work remotely due to the nature and responsibilities of the role.
• To check patient details on iPM and ensure details are up to date.
• This post is a physical job so the candidate must be prepared to pull/prep notes and deliver them to the relevant areas.
• To ensure that all information is entered in a timely and accurate manner, in accordance with the data quality standards and Data Protection Act 1998.
• To manage inbound and outbound telephone calls to/from patients in an efficient and patient focussed manner. This will be across all specialties within the trust.
• To provide a good level of customer service at all times (calls are monitored to ensure standards are being met).
• To ensure that all appointments are booked in accordance with the Access Policy for Planned Care Services and departmental booking guides for clinics.
• When booking a patients appointment at short notice to ensure that the patient casenotes are requested and the relevant prepping clerk is informed.
• This post requires concentration to ensure patients are booked chronologically and within the timescales provided by National Guidelines.

Note

This job description is neither definitive nor exhaustive and is not intended to be totally comprehensive . It may be reviewed in the light of changing circumstances following consultation with the post holder. This job description is to be read in conjunction with all current University Hospitals Plymouth NHS Trust policies, procedures & guidelines.