Clerical Officer

NHS Scotland; Dunfermline; On-site; GBP 10,000 - 40,000; Part time

Job summary

A health service provider in Dunfermline is seeking a Clerical Officer to provide reception and clerical support in the Health Records Department. The role involves front line service to patients, managing patient admissions, and performing additional administrative duties. Candidates should have relevant administrative experience and strong English communication skills. Flexibility and the ability to work independently are essential.

Qualifications

• Experience in a busy administrative environment.
• Flexible approach to working.
• Strong communication skills for patient interaction.

Responsibilities

• Provide front line service to patients at MIU.
• Record patient attendance and admissions.
• Handle upset patients with empathy.

Skills

Admin / clerical experience

Ability to work independently

Good keyboard/typing skills

Organisational skills

English language competency

Education

Standard Grade (or equivalent) with passes in English and Arithmetic

Job description

Overview

Fixed term to cover maternity leave

We require a Clerical Officer to provide reception / clerical support within the Health Records Department at the Queen Margaret Hospital, Dunfermline.

Responsibilities

• Work within MIU Reception, providing front line service to patients arriving at MIU.
• Responsible for recording patient attendance and admissions via Trakcare.
• Deal with anxious and upset patients / relatives with empathy and professional customer service.
• Carry out additional administrative tasks as part of daily routine.
• Prepare and scan ED cards and upload to the clinical portal; maintain accuracy and attention to detail due to live clinical system uploads.
• Adhoc duties as requested by Health Records Supervisors to ensure efficiency across the 24/7 Inpatient and Emergency team.

Qualifications and Skills

• Relevant admin / clerical experience; ability to prioritise and manage day-to-day workload in a busy environment.
• Ability to work independently and as part of a team.
• Educated to Standard Grade (or equivalent) with passes in English and Arithmetic.
• Good keyboard/typing skills; ability to work on own initiative.
• Good organisational & listening skills; flexible approach to working.
• English language competency and communication skills sufficient to perform the role safely and effectively.

Policies and Conditions

• Existing permanent employees must discuss this opportunity with their substantive line manager. Secondment policy applies (details unavailable here).
• External applicants with continuous NHS Service must have a secondment agreement from their existing board to apply for this post.
• Please note the salary for this post is pro rata to part time hours.
• Right to work requirements: NHS Fife legally requires all employees to be entitled to work in the UK; check eligibility before applying.
• Pre-employment checks: entitlement to work in the UK will be checked; routes include visa types and EU settled/pre-settled status; refer to GOV.UK for details.
• For certain posts, sponsorship via UK Skilled Worker/Health & Care Worker Visa may be possible if the employer is a licensed Sponsor and salary criteria are met.
• Check that you have the right to work in the UK or that the post could be sponsored BEFORE submitting your application.
• From 1 April 2025, changes to criminal records checks may apply; regulated roles may require PVG scheme; further details will be confirmed by the Hiring Manager or Recruitment Team.
• We offer flexible working and family-friendly policies; we support candidates with disabilities or long-term conditions with reasonable adjustments.
• NHS Scotland is committed to equality and diversity and welcomes applications from all sections of society.

Enquiries

For informal enquiries, please contact Catherine Anderson, Gina McLennan and Sheena Wilson, Health Records Supervisors on 01592 643355 ext.29026.