Clerical Officer

NHS; Carlisle; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare organization in Carlisle is seeking a motivated Clerical Officer to provide administrative support in the busy Radiology Department. The role involves reception duties, managing patient appointments, and ensuring efficient service through excellent communication. Candidates should have GCSE level education and flexibility regarding working hours. This post offers various benefits, including a competitive pension scheme and opportunities for development.

Benefits

27-day holiday scheme rising to 33 after 10 years

Flexible working scheme

NHS Discounts

Salary sacrifice schemes

Excellent opportunities for development

Competitive NHS Pension scheme

Confidential counselling service

Qualifications

• General/administration procedures and systems knowledge.
• Health records management knowledge.
• Understanding of information governance and data protection act.

Responsibilities

• Provide administrative support within the Radiology Department.
• Manage patient appointments and enquiries.
• Handle image and medical records.

Skills

Effective communication skills

Standard keyboard skills

Accuracy and attention to detail

Able to work without direct supervision

Able to work as a team member

Able to prioritize workload and meet deadlines

Computer literate

Able to work in fast paced environment

Education

GCSE English or equivalent

NVQ2 in administration or equivalent

ECDL or equivalent

Job description

Job summary: Clerical Officer, Band 2 Up to 37.5 hrs available.

Based at the Cumberland Infirmary, Carlisle, we are seeking a motivated Clerical Officer to join our friendly, supportive and hardworking team in the Radiology Department.

The purpose of the Clerical Officer is to provide administrative support within the busy Radiology (X-ray) Department and CT/MRI receptions, the work includes reception duties, managing patient appointments, answering patient enquiries, image and medical records handling, use of computers and data input. The Clerical Officers are involved in liaising with many NHS professionals, support staff and the general public to ensure an efficient and effective service.

Main duties of the job

You will be a cheerful, versatile and helpful team-worker, literate and methodical, with excellent communication skills, able to relate well to people and put them at ease. You must be educated to GCSE level or equivalent.

Flexibility with regard to days and hours, plus experience in an office environment are essential - this post will include weekend and evening work on a rotational basis to meet service need.

The post will be based at the Cumberland Infirmary, Carlisle but the post holder (as with all of our posts) may be required to work at other sites within the Trust.

The post holder will be expected to be flexible and open to changes, to identify opportunities for improvement and to play an active role in developing, implementing and sustaining improvements to working practices and patient services.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Benefits

NCIC can offer successful future employees the following benefits:

• 27-day holiday scheme rising to 33 after 10 years
• Flexible working Scheme
• NHS Discounts
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Excellent opportunities for development
• Competitive NHS Pension scheme
• Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

Person Specification

Qualifications:

• GCSE English or equivalent (Essential)
• NVQ2 in administration or equivalent (Essential)
• ECDL or equivalent (Desirable)

Knowledge:

• General/administration procedures and systems (Essential)
• Health records (Essential)
• Information governance (Essential)
• Data protection act and other relevant legislation (Essential)
• Radiology (Desirable)
• Patient Administration Systems (Desirable)
• Identification procedures (Desirable)
• Appointment booking experience (Desirable)

Skills and Aptitudes:

• Effective communication skills, written and verbal (Essential)
• Standard keyboard skills (Essential)
• Accuracy and attention to detail (Essential)
• Able to work without direct supervision (Essential)
• Able to work as a team member (Essential)
• Able to prioritise workload and meet deadlines (Essential)
• Computer literate (Essential)
• Able to work in fast paced environment (Essential)