Clerical Assistant-Radiology Department

NHS; England; On-site; GBP 25,000; Full time

Job summary

A healthcare organization in the UK is recruiting a Clerical Radiology Department Assistant to provide outstanding care and support in a busy department. The ideal candidate will have strong communication skills and experience in customer service. Responsibilities include booking patient appointments and ensuring accurate record-keeping. This is a full-time, permanent position with a salary of £24,465 per annum.

Qualifications

• Experience dealing with the public and accurate keyboard/data input skills.
• Some experience of office and/or reception work required.
• Previous work in a hospital preferred.

Responsibilities

• Provide a welcoming, caring and efficient service.
• Greeting patients, checking ID and demographics.
• Book appointments for patients.
• Communicate effectively with patients and staff.
• Provide accurate information to patients.

Skills

Excellent communication skills

Excellent customer skills

Working under pressure/multitasking

Education

English GCSE

Maths GCSE

Job description

Job Summary

We are recruiting for a Clerical Radiology Department Assistant who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

We have a vacancy for a Radiology Department Assistant to support the administration services in the department. This is a demanding but interesting role in a busy department. The RDA team is friendly and hard working.

To fit into this job role you must be experienced in dealing with the public and have accurate keyboard and data input skills. Some experience of office and/or reception work is required. Previous work in a hospital would be an advantage but is not essential.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Responsibilities

• Provide a welcoming, caring and efficient service.
• Greeting patients, checking ID, demographics and accuracy of hospital records.
• Book the arrival of patients on the computer with appointments and walk-in patients - patients may have electronic or paper requests - in accordance with procedures for location.
• Communicate effectively and politely with patients, their families/carers, hospital staff and outside agencies in a professional and caring manner.
• Provide correct, accurate and factual information to patients by phone and in person, respecting patient dignity and observing equal opportunities at all times.

Qualifications & Training

• English GCSE
• Maths GCSE

Desirable

• NVQ level 3 or equivalent experience
• Willing to undertake inhouse training

Previous Experience

• Customer Service

Desirable Experience

• Office Work
• Teamwork
• Work in hospital or healthcare setting

Skills

• Excellent communication skills
• Excellent customer skills
• Working under pressure/multitasking

Desirable Skills

• Face to face experience dealing with the public

Knowledge

• Dealing with people
• Principles of record keeping

Other Requirements

• Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day

Job Details

• Date posted: 04 November 2025
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £24,465 a year per annum
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 361-7442224
• Job location: Lister Hospital, Coreys Mill Lane, Stevenage, SG1 4AB
• Employer: East and North Hertfordshire Teaching NHS Trust (https://www.enherts-tr.nhs.uk/)

Hospitals

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

East and North Hertfordshire Teaching NHS Trust
Lister Hospital
Coreys Mill Lane
Stevenage
SG1 4AB

Employer's website: https://www.enherts-tr.nhs.uk/