Clerical Assistant (Permanent)(Term Time Full Time) - REN13279

Renfrewshire Council; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local authority in the UK is seeking a clerical officer to support service objectives through various clerical duties. The role involves engaging with stakeholders, managing data, and ensuring effective customer service. Candidates should possess clerical experience, knowledge of IT systems, and strong organizational skills. An SVQ Level 2 in Business Administration is desirable.

Qualifications

• Experience in a clerical role within an office environment is essential.
• Knowledge of IT systems and effective customer service skills are essential.
• Strong literacy, numeracy, organizational, and time management skills are required.

Responsibilities

• Engage with local managers, stakeholders, and colleagues.
• Input and extract data using electronic systems.
• Handle calls, process mail, photocopy, file, and perform other clerical duties.

Skills

Customer service skills

Organizational skills

Literacy skills

Numeracy skills

IT systems knowledge

Education

SVQ Level 2 in Business Administration or equivalent

Customer Service Professional Award

Tools

Microsoft Office

Databases

Job description

Advert

You will contribute to the achievement of agreed service objectives, by carrying out a variety of clerical duties to support the service.

Duties of the post include engaging with local managers, stakeholders and colleagues to build effective working relationships; input and extract of data using a range of electronic systems; word processing; document completion; call handling; ordering and receipting; processing mail; photocopying and filing and reception duties.

It is essential that you have experience of working in a clerical role within an office environment. It is also essential that you have knowledge of common IT systems including databases and Microsoft Office and have effective customer service, literacy & numeracy skills aswell as organisational and time management skills.

An SVQ Level 2 in Business Administration (or equivalent) or Customer Service Professional Award is desirable. Experience of working with different agencies and use of purchasing systems is also desirable.

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.