Clerical Assistant

Alfianni Online - Artist Netwerk; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community services organization in Newcastle upon Tyne is looking for a reliable and motivated individual to provide administrative support in a busy environment. The role involves handling calls, managing requests via SystmOne, and working weekends. Candidates must have strong customer care skills and a relevant qualification. This part-time position offers an annual salary of £24,465 pro rata, working 18 hours every two weeks.

Qualifications

• Awareness of the need for confidentiality at all times.
• Ability to work within a changing environment.

Responsibilities

• Provide support to Clinical staff handling calls.
• Use SystmOne to respond to requests professionally.

Skills

Customer Care skills

Confidentiality awareness

Teamwork

Initiative

Ability to adapt

Keyboard skills

Education

Good standard of General Education

NVQ Level 2 or equivalent

Tools

Microsoft Office IT packages

SystmOne IT package

Job description

Job Summary

An exciting opportunity has arisen for a reliable, motivated and flexible individual to join Community Services and be part of the Administration Team.

The post holder will work 18 hours over a two week rota, to include every other weekend working 5pm-10pm, providing support to Community Nursing, working with the Single Point of Access Team based at Regent Point receiving calls from patients, carers, relatives, Health Professionals and other service users.

Main duties of the job

The post holder will work alongside other clerical staff to evaluate and prioritise workload in a busy environment and respond to the constantly changing needs of the service users in line with local and national targets.

They will provide a high standard of admin support to clinical staff handling telephone calls, using electronic health record SystmOne and receiving requests from patients, carers, and service users as well as professionals.

About Us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks

These include a range of flagship services which deliver cutting‑edge care (supported by state‑of‑the‑art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Job details

• Date posted: 31 October 2025
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £24,465 a year pro rata
• Contract: Permanent
• Working pattern: Part‑time
• Reference number: 317‑2025‑44‑18‑DR‑VA1
• Job location: Molineux Street NHS Centre, 317 Molineux Street NHS Centre, NE6 1SG

Job responsibilities

• To provide a high standard of support to Clinical staff handling telephone calls.
• To use an electronic referral process (SystmOne) to ensure requests are responded to in a professional, confidential and efficient manner.
• To receive requests from patients and carers, acute hospitals, GP practices, Social Services and health care agencies.
• To communicate directly with members of the public and other services.
• To abide by Trust policies and procedures.
• To be an effective part of the team contributing to the departmental objectives.
• Post holder will be expected to contribute to housekeeping and other office duties as required e.g. general tidiness, pre‑determined stock levels are met and equipment is clean and stored correctly.

Person Specification

Essential knowledge

• Office Procedures
• Microsoft Office IT packages

Desirable knowledge

• SystmOne IT package

Essential skills

• Customer Care skills
• Awareness of the need for confidentiality at all times
• Working as part of a team
• Working with minimum supervision using own initiative
• Ability to work within a changing environment
• Keyboard skills

Desirable skills

• Experience of working within a multi‑agency environment

Essential experience

• Good standard of General Education

Desirable experience

• Experience of using SystmOne IT package (training will be given)
• Awareness of NHS policies and procedures

Essential qualifications

• NVQ Level 2 or equivalent qualification / experience

Desirable qualifications

• ECDL

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Molineux Street NHS Centre, 317 Molineux Street NHS Centre, NE6 1SG

Website: https://careers.nuth.nhs.uk/why-us