Cleaning Supervisor

Mitie; Ovingdean; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading cleaning services provider is seeking a Senior Cleaning Supervisor to oversee daily cleaning operations and ensure high standards of cleanliness at Bicester Village. The role requires a minimum of 2 years' experience in supervisory roles, strong leadership skills, and the ability to handle guest complaints. The position offers a competitive hourly rate and operates on a full-time basis.

Qualifications

• Minimum 2 years' experience in a cleaning supervisory or senior operative role.
• Demonstrated ability to lead teams in a fast-paced environment.
• Understanding of health and safety regulations.

Responsibilities

• Lead and supervise daily cleaning operations.
• Support the Housekeeping & Waste Manager with KPIs.
• Conduct regular audits and inspections.

Skills

Team leadership

Interpersonal communication

Attention to detail

Proficiency in Microsoft Office

Job description

Job overview

Job Title: Cleaning Supervisor

Hourly Rate of Pay: £14.90

Contract Type: Permanent

Type of Employment: Full Time

Total Weekly Contractual Hours: 35

Location: Bicester Village, 50 Pringle Drive, Bicester, Oxfordshire, England, OX26 6WD

Company name: Mitie Cleaning and Environmental Services

Job Title: Senior Cleaning Supervisor

Reporting to: Deputy Housekeeping and Waste Manager

Our values and behaviours

Delivering the exceptional, every day

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture - our core values and how we behave:
• We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
• We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
• We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
• Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
• Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Job objectives and responsibilities

The Senior Cleaning Supervisor plays a pivotal role in supporting the delivery of exceptional housekeeping and cleanliness standards across Bicester Village. This role acts as the operational lead in the absence of the Housekeeping & Waste Manager and supports the day-to-day coordination of cleaning teams, quality assurance, and service delivery. The postholder will also contribute to training, compliance, and continuous improvement initiatives, ensuring a seamless guest experience and operational excellence.

Main duties

• Lead and supervise daily cleaning operations across guest-facing and back-of-house areas, ensuring standards are consistently met or exceeded.
• Support the Housekeeping & Waste Manager in delivering contractual KPIs and service level agreements.
• Coordinate and manage rotas, shift cover, and deployment of cleaning operatives to ensure optimal coverage.
• Conduct regular audits and inspections, ensuring corrective actions are implemented and documented.
• Act as the first point of contact for escalated cleaning issues and guest complaints, resolving promptly and professionally.
• Assist in the recruitment, onboarding, and training of new team members, ensuring alignment with Mitie and Bicester Village standards.
• Monitor and manage cleaning stock levels, PPE, and equipment, ensuring availability and correct usage.
• Support the implementation of new cleaning schemes and sustainability initiatives in line with site goals.
• Maintain accurate records of attendance, performance, and payroll-related data.
• Collaborate with other departments and stakeholders to ensure smooth operational delivery.
• Promote and enforce health and safety compliance, including COSHH, manual handling, and safe working practices.
• Participate in team briefings, toolbox talks, and contribute to continuous improvement discussions.
• Provide operational leadership in the absence of the Housekeeping & Waste Manager, including decision-making and team coordination.
• Support with reporting, data collection, and performance tracking as required.

Person Specification

• Minimum 2 years' experience in a cleaning supervisory or senior operative role.
• Demonstrated ability to lead teams and coordinate operations in a fast-paced, high-profile environment.
• Strong interpersonal and communication skills with a guest-focused mindset.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• High attention to detail and commitment to service excellence.
• Flexible and reliable with the ability to work across a 7-day rota.
• Experience in conducting audits, managing rotas, and supporting training delivery.
• Positive, proactive, and professional attitude with a strong sense of accountability.
• Understanding of health and safety regulations and cleaning compliance standards.

Health and Safety responsibilities

• Ensure all cleaning activities are carried out in accordance with Mitie's health and safety policies and procedures.
• Promote a culture of safety awareness and compliance within the team.
• Conduct risk assessments and ensure appropriate use of PPE and equipment.
• Report hazards, incidents, and near misses promptly and accurately.
• Participate in safety briefings and training sessions.
• Support the Housekeeping & Waste Manager in maintaining a safe working environment for all staff and guests.

Information Security

• Ensure compliance with Mitie's information security procedures in all activities;
• Proactively identify and report security risks to your manager;
• Report actual and suspected security incidents;