Cleaning Site Supervisor

Team17 Digital Limited; Lymm; On-site; GBP 28,000; Full time

Job summary

A leading Facilities Management company is seeking a full-time Site Cleaning Supervisor in Lymm. This role is essential for overseeing daily operations, ensuring high-quality service, and fostering customer satisfaction. Responsibilities include managing a diverse team, monitoring performance standards, and maintaining compliance with health and safety regulations. Strong leadership and communication skills are required, along with a willingness to perform cleaning duties. The position involves various shifts to ensure full coverage. Own transport is necessary due to shift times.

Qualifications

• Strong leadership skills and focus on customer satisfaction.
• Ability to manage a diverse team in a fast-paced environment.
• Willingness to perform cleaning duties.

Responsibilities

• Oversee day-to-day operations and ensure high-quality service.
• Act as a point of contact for clear communication.
• Monitor service delivery standards and key performance indicators.
• Foster a positive working environment and support staff.
• Respond promptly to customer concerns and emergencies.

Job description

About The Role

A new and exciting opportunity has arisen for a full-time hands‑on Site Cleaning Supervisor to join our established and growing team - a leading Facilities Management company working with a prestigious customer.

Location: Lymm, WA13 0SP

Shifts: 35 hours a week, 5 days over 7 on rota

Payrate: £15.00 per hour (£27300 per annum)

Please note: Due to the site location and start times you will need you own transport.

This is a full-time role, working 35 hours per week across a 5 out of 7 working patterns (including evenings, weekends and Public Holidays).

In this role, you’ll need strong leadership skills, a focus on customer satisfaction, and the ability to manage a diverse team in a fast‑paced, customer‑facing environment. This role also involves cleaning yourself so must be willing to do so. If you're looking for a rewarding position with plenty of variety and the chance to make a real impact, we’d love to hear from you.

About You

Key Responsibilities:

• Oversee the day‑to‑day operations at the motorway services, ensuring the site runs smoothly and customers receive high‑quality service
• Act as a point of contact between the client, service providers, and the site team to ensure clear communication and efficient operations
• Monitor and report on service delivery standards and key performance indicators, ensuring alignment with both internal and client expectations
• Support continuous improvement initiatives to enhance service delivery, customer satisfaction, and operational efficiency
• Ensure all health, safety, and compliance requirements are met, including training staff in relevant procedures and policies
• Foster a positive working environment, ensuring all team members are trained, supported, and engaged in their roles
• Handle day‑to‑day employee relations matters, working with HR to address issues and maintain a respectful, professional workplace
• Respond promptly and effectively to customer concerns, service issues, or emergencies to maintain a high level of service
• Build and maintain strong relationships with both customers and service providers to ensure smooth operations and high customer satisfaction
• Lead by example, coaching and supporting the team to meet their individual and collective goals
• Adapt to changing circumstances and customer needs, taking initiative to overcome obstacles and ensure high standards are consistently met
• Promote best practices across the team and share knowledge to support continuous improvement

About Us

A little about us:

• A privately owned, professionally run business, operating for over 60 years
• Employing over 2,400 colleagues across over 1,800 sites nationwide
• Currently sit within the top 2% of all cleaning and security providers - £76 Million Turnover
• Our services include Cleaning, Security, Specialist, and FM services
• Passionate about delivering a personable and reliable service
• We work within multiple industries, brands you know and love. If you're interested in joining us, then we look forward to hearing from you

Start Time & End Time

Various shifts required to ensure site is covered - where appropriate 0600-1400 & 1400-2200