Cleaning Services Manager - Great Yarmouth Norfolk

Haven Holidays; Great Yarmouth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading holiday accommodation provider in Great Yarmouth is seeking a Cleaning Services Manager to lead a dedicated team. You will drive performance, ensure compliance with safety standards, and enhance guest satisfaction. The ideal candidate has proven leadership experience within cleaning operations, excellent communication skills, and a commitment to high standards. This role offers an attractive salary, annual bonuses, and exclusive team perks.

Benefits

Attractive salary plus annual bonus

On-site accommodation

Comprehensive training

Career development opportunities

Exclusive team discounts

Qualifications

• Proven experience in a leadership position within cleaning operations.
• Ability to work in a fast-paced environment.
• Knowledge of health and safety regulations.

Responsibilities

• Lead, motivate, and support the team to deliver excellent service.
• Ensure top-tier guest satisfaction by addressing concerns.
• Monitor individual and team performance, providing feedback.

Skills

Leadership and communication

Customer service

Problem-solving

Attention to detail

Organisational skills

Job description

Overview

Cleaning Services Manager - Great Yarmouth Norfolk, As the Cleaning Services Manager, you'll be at the heart of an energetic cleaning team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it's done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind exceptional cleaning services for our accommodations and facilities, continuously improving our operations, and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Proven experience in roles such as Cleaning Manager, Housekeeping Manager, or a similar leadership position within cleaning operations or facilities.
• Strong leadership and communication skills, with prior experience managing large teams.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.

Benefits

• Attractive salary plus annual bonus opportunity.
• On-site accommodation, subject to availability and T&Cs.
• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!