Cleaning Services Manager

inploi; Caister-on-Sea; On-site; GBP 30,000 - 40,000; Full time

Job summary

A holiday park management company is seeking a Cleaning Services Manager at Caister Holiday Park. Your role will involve leading a cleaning team, ensuring high standards of cleanliness and guest satisfaction, and managing budgets and resources. The ideal candidate will have prior leadership experience in cleaning or housekeeping, strong communication skills, and a thorough knowledge of health and safety regulations. This position offers an attractive salary and benefits such as on-site accommodation and exclusive team perks.

Benefits

Annual bonus opportunity

On-site accommodation

Inclusive work environment

Career development opportunities

Exclusive team perks

Qualifications

• Proven experience in managerial roles related to cleaning or housekeeping.
• Strong leadership and communication skills.
• Knowledge of health and safety regulations.

Responsibilities

• Lead, motivate, and support the cleaning team.
• Ensure top-tier guest satisfaction.
• Monitor performance and provide feedback.
• Manage budgets and resources.
• Ensure compliance with health and safety regulations.
• Quickly resolve operational issues.
• Support team development through training.

Skills

Leadership skills

Communication skills

Customer service

Problem-solving abilities

Organisational skills

Job description

Overview

Join our team at Caister Holiday Park based on the Norfolk coast with miles and miles of golden sand plus lashings of Haven fun.

Ormesby Road, Caister on Sea, Great Yarmouth Norfolk NR30 5NQ GBR

Job Details

Position: Cleaning Services Manager

Type: Full-Time / Permanent

Bonus: Up to 10% Annual Bonus

Are you ready to make a positive impact through high standards and attention to detail?

As the Cleaning Services Manager, you'll be at the heart of an energetic cleaning team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-ons with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind exceptional cleaning services for our accommodations and facilities, continuously improving our operations, and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Proven experience in roles such as Cleaning Manager, Housekeeping Manager, or a similar leadership position within cleaning operations or facilities.
• Strong leadership and communication skills, with prior experience managing large teams.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.

What We Offer

• Attractive salary plus annual bonus opportunity.
• On-site accommodation, subject to availability and T&Cs.
• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

How to Apply

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.

For support or adjustments during the application, contact us at: [e-mail]