Cleaning Services Manager

Global Sports Jobs Limited; Bodymoor Heath; On-site; GBP 28,000 - 40,000; Full time

Job summary

Global Sports Jobs Limited is recruiting for a Cleaning Services Manager within the Facilities and Estates Development department to oversee the day-to-day management of the Cleaning Services team. The role covers a 24/7 operation across Club sites, ensuring a clean, safe and welcoming environment for staff, visitors and customers.

Based at Bodymoor Heath Training Ground, this is a hands-on management position involving budgeting, supplies, contractors and compliance, with travel between sites

Qualifications

• Must have supervisory or management experience.
• Proven ability to motivate a team and maintain high standards.
• Strong attention to detail and commitment to cleanliness and customer service.
• Ability to manage competing priorities, meet deadlines, and respond calmly to challenges.
• Good understanding of Health & Safety legislation.
• Practical knowledge of cleaning equipment and safe working practices.
• Must hold a valid UK driving licence with access to a vehicle.

Responsibilities

• Manage the day-to-day operation of the Cleaning Services team, ensuring areas meet high standards.
• Provide a clean, safe and welcoming environment for colleagues, visitors and customers.
• Oversee a 24/7 cleaning operation, coordinating staffing and shift cover.
• Manage cleaning schedules and carry out regular quality inspections.
• Lead, motivate and develop the team, fostering a high-performing culture.
• Ensure training in cleaning techniques, Health & Safety, chemical use, and safe equipment operation.

Skills

Team leadership

Motivational management

Attention to detail

Health & Safety knowledge

Education

Full UK driving licence

Tools

Cleaning machinery knowledge

COSHH risk assessments

Job description

About the Role

The role sits within the Facilities and Estates Development department and holds responsibility for the day-to-day management of the Cleaning Services team. The post-holder oversees a 24/7 cleaning operation across the Club's sites, ensuring all areas are maintained to exceptional standards and that colleagues, visitors and customers have a clean, safe and welcoming environment. It is a varied, hands-on management position that combines leading, motivating and developing a team with oversight of budgets, supplies, contractors and compliance. The role works collaboratively with teams across the Club to develop forward-thinking approaches to cleaning services and to support wider initiatives such as waste management.

Key Responsibilities

• Manage the day-to-day operation of the Cleaning Services team, ensuring all areas are maintained to exceptional standards.
• Provide a clean, safe and welcoming environment for colleagues, visitors and customers.
• Oversee a 24/7 cleaning operation, coordinating staffing and shift cover.
• Manage cleaning schedules and carry out regular quality inspections.
• Lead, motivate and develop the team, creating a positive, professional and high-performing team culture.
• Ensure colleagues are appropriately trained in cleaning techniques, Health & Safety procedures, chemical use and the safe operation of cleaning equipment.
• Oversee budgets, cleaning supplies and equipment.
• Manage COSHH risk assessments, external contractors and agency staff.
• Work collaboratively with teams across the Club to develop forward-thinking approaches to cleaning services.
• Support wider initiatives, including waste management.

Required Experience & Qualifications

• Proven experience working in a supervisory or management role.
• Strong management skills and the ability to motivate a team, creating a positive, professional and high-performing team culture.
• Excellent attention to detail and a genuine commitment to maintaining exceptional standards of cleanliness and customer service.
• Comfortable managing competing priorities, working to tight deadlines and responding calmly and professionally to challenges as they arise.
• A good understanding of current Health & Safety legislation.
• Practical knowledge of cleaning machinery, chemical use and safe working practices.
• A full UK driving licence with access to a vehicle to travel between Club sites as and when required.
• Availability and willingness to work flexible hours as the Club requires, including evenings, weekends and other events hosted by the Club.

Workplace

• 40 hours per week
• Permanent contract
• Based at Bodymoor Heath Training Ground, with travel between Club sites as and when required

Salary

• Attractive Remuneration Package

Benefits & Perks

• A range of staff benefits, detailed in the Club's Staff Benefits booklet.

The Application Process

Applications are made by submitting a CV and answering a written question about the candidate's suitability for the role.

1. Upload a CV.
2. Answer a question outlining key skills, qualities and experience that make the candidate ideal for the role (400 words maximum).