Cleaning Operations Team Leader

Torbay and South Devon NHS Foundation Trust; Torquay; On-site; GBP 24,000 - 27,000; Full time

Job summary

A regional healthcare organization in Torquay seeks a Cleaning Operations Team Leader to manage a team of cleaning staff and maintain high cleaning standards. Candidates should have at least 2 years of relevant experience and possess a leadership qualification. This is a permanent, full-time position with a salary range of £24,937 to £26,598 per annum, pro rata.

Benefits

Good work/life balance

Caring and inclusive work environment

Qualifications

• Minimum 2 years experience in a similar role.
• Leadership qualification and/or relevant experience.

Responsibilities

• Support day-to-day management of cleaning staff.
• Ensure compliance with cleaning standards.
• Communicate effectively within the team.

Skills

Team Leadership

Communication

Customer Service

Education

NVQ Hospitality or Leadership

Job description

Overview

Go back Torbay and South Devon NHS Foundation Trust

Cleaning Operations Team Leader

The closing date is 06 November 2025

Job summary

Our Cleaning Operations Team Leader will be reporting to our Deputy Cleaning Operations Manager; this is 1 of 3 posts providing service cover from 06:00 hours – 20:00 hours, 7 days a week on a rota basis.

Our Cleaning Team Leader support the day-to-day management of c129 WTE Healthcare Cleaning staff and are vital to maintaining our Trust's Cleaning and Infection Control policies, ensuring a clean and safe environment for patients, staff and visitors.

We currently will be recruiting for 2 positions, both 30 hours per week, permanent roles.

Main duties of the job

• To be visible on the "shop floor"; supporting Cleaning Operations staff, carrying out visual inspections of cleaning standards, ensuring cleaning tasks and cleaning sign off sheets are undertaken and completed in line with the required cleaning standards
• Under the direction of our Deputy Cleaning Manager, support the delivery of the highest standard of cleaning services to patients, staff and visitors
• Play a key role in implementing the proposed new cleaning operations service model to ensure high quality cleaning services are delivered to the NHS National Standards of Cleanliness and to our Trust's Cleaning and Infection Control policies

About us

Why Work With Us

Our people are caring, committed, inclusive and focussed on quality. We focus on solutions and people's strengths. We encourage outside the box thinking and embrace innovation and change wherever it can drive improvement. If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team Torbay and South Devon.

And if you do join us, you'll be working in one of the most beautiful parts of the UK, with a fantastic quality of life. We actively encourage our people to enjoy a good work/life balance and Devon offers everything from city living to a host of outdoor activities. Whether it's the coast that floats your boat, the adrenaline of white-water rafting, trekking across the moors or being mindful in nature, you'll find it all right on your doorstep.

Discover more

Job description

Job responsibilities

• Provide excellent customer services to our patients, colleagues and members of the public at all times. Communicate effectively and in a timely manner with a range of hospital staff, the public, patients and colleagues across our Trust
• Communicate effectively with staff at all levels of the organisation and with patients and external suppliers
• Participate in meetings as required e.g. staff team meetings, cleaning standards, matrons meetings and operational management team briefings as required
• Assist the Cleaning Operations team by providing an effective cascade of information to all Cleaning Operations staff
• Maintain good handover processes to supervisor colleagues as part of the working rota
• Respond positively to external inspections, such as unannounced CQC or Environmental Health attendance, PLACE, recognising when to escalate issues to line managers
• Maintain good working relationships with colleagues
• Respond with humanity and kindness to every person, by listening attentively and respecting others in conversations
• Act as a role model, valuing everyone's opinion and experiences, treating your team members equally and with respect
• Strive to provide excellent, innovative services that helps our patients/clients/customers have a good and professionally delivered healthcare experience
• Be helpful, courteous and kind to colleagues, staff, patients and visitors at all times
• Work in conjunction with clinical and non-clinical staff to ensure appropriate access is gained in order to clean and operate within specific areas

• Actively participate in the provision of quality assurance and performance monitoring of our Trust's cleaning services
• Support our Cleaning Operations Leadership team to ensure all Trust and Workforce division targets are met for mandatory/essential training and performance and achievement reviews
• Assist with promoting incident reporting within cleaning operations services and ensure incidents are managed and reported appropriately and that lessons learned are put into effect
• Promote infection control awareness and support monitoring and infection-reduction measures
• Ensure that all waste is correctly sorted into the appropriate waste streams, label and dispose of all waste streams from the ward/department, observing all relevant recycling policies and procedures and take to recognised designated points
• Investigate and respond to customer, service user and employee complaints/feedback thoroughly and professionally, ensuring a robust plan is in place to meet service level agreements and patient needs where appropriate, or escalate to our Deputy Cleaning Manager
• Support our Deputy Cleaning Manager to effectively prioritise the daily cleaning operations service and daily staffing allocation against agreed rotas, resolving any staffing issues on a daily basis

Person Specification

Experience of leading a team in a cleaning operations environment

Essential

• 2 years similar experience

Desirable

• Qualification in Hospitality or leadership

leadership qualification and experience in a similar role

• Leadership qualification and or relevant experience in a similar role
• NVQ Hospitality or Leadership

Desirable

• 2 years experience in a similar environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Torbay

Lowes Bridge

Torquay

TQ2 7AA

Employer's website

https://www.torbayandsouthdevon.nhs.uk

Salary: £24,937 to £26,598 a year per annum pro rata