Cleaning Operations Manager

NHS; Torquay; On-site; GBP 40,000 - 50,000; Full time

Job summary

A healthcare organization in Torquay is looking for a Cleaning Operations Manager to oversee cleaning services at Torbay Hospital. You will lead a dedicated team, ensuring compliance with health standards and continuously improving service delivery. The ideal candidate has significant management experience, preferably in the NHS, and a track record of effective team leadership.

Qualifications

• Substantial management experience, preferably within NHS.
• Ability to manage contracts and staff effectively.
• Experience in implementing cleanliness standards.

Responsibilities

• Lead cleaning operations to ensure high standards.
• Develop and maintain communication with stakeholders.
• Implement service improvements and manage team development.

Skills

Management experience

Contract management

Familiarity with FM systems

Interpersonal skills

Education

Accreditation to relevant professional body

Job description

Go back Torbay and South Devon NHS Foundation Trust

Cleaning Operations Manager

The closing date is 06 November 2025

Our Cleaning Operations Manager has professional responsibility for the delivery of planned cleaning services at our Torbay Hospital site.

Leading approx. 125 WTE Healthcare Cleaning staff and is vital to maintaining our Trust's cleaning and Infection Control policies, ensuring a clean and safe environment for patients, staff and visitors.

Working closely with and develop excellent relationships with the infection control team, operations teams, and key managers to agree required changes in service delivery and how they will be achieved and measured, ensuring maximum clinical ownership.

Main duties of the job

• Accountable for the delivery of the highest standards of cleaning services to patients, staff and visitors.
• Play a key role in planning and implementing service improvements within the department to ensure high quality cleaning services are delivered to the NHS.
• Ensure National Standards of Healthcare Cleanliness are met.
• To ensure the requirements of the Trust's Cleaning and Infection Control policies are met.
• Development of a skilled team of team leaders and staff to maintain these standards and improve the patient's experience.

About us

As an integrated care organisation, our Trust's purpose is to provide safe, high quality health and social care at the right time, in the right place to support the people of Torbay and South Devon to live their lives to the full.

The Workplace Teams (EFM) underpin the provision of clinical services, employing approximately 600 staff, delivering support services across all sites within our Trust. We need all Workplace staff to own and live our organisational values and we not only recruit based on qualifications and experience - we recruit individuals who possess and demonstrate the behaviours which underpin our Trust's and the Workplace Teams core values:

• Working together for people
• Commitment to quality care
• Compassion
• Improving lives
• Everyone counts
• Respect and dignity

Job responsibilities

• Take the daily operational lead of the cleaning services to ensure its successful delivery.
• Support our department with service changes which will require the use of negotiation, persuasive and motivational skills to ensure success.
• Ensure feedback from operational staff, patients and the public in the planning and delivery of cleaning services across our Trust.
• Work with the cleaning services team and communications staff to ensure an appropriate and pro‑active communication around cleaning services.
• Work closely with and develop excellent relationships with the infection control team, operations teams, and key managers to agree required changes in service delivery and how they will be achieved and measured, ensuring maximum clinical ownership.
• Represent our Trust in communication with external agencies in day to day written, electronic and telephone contacts, always behaving in a knowledgeable and professional manner.
• Identify and refer key cleaning services issues, particularly safety and compliance concerns and those with political sensitivities, to our Senior Facilities Operations Manager e.g. cleaning service complaints.
• Chair meetings as required.
• Work with members of our Trust and key stakeholders to develop and maintain a positive reputation for efficiency and operational responsiveness.
• Take responsibility for your own continuous professional development, participate in appropriate training activities and encourage and support staff development and training.
• Be an effective member of the Workplace divisional team and a role model for other members of the team promoting a can‑do attitude through a style of behaviour that is inclusive, open and participative.
• Encourage innovation, flexible working, and staff involvement, through regular and effective communication, supporting monthly team briefing and liaison and building of relationships with staff at all levels.
• Ensure that the contributions of all the team are valued and that all staff have equal opportunities for personal development, enhancing their contribution to Trust objectives.
• Communicate effectively implemented changes within the cleaning operations department that may impact the service delivery in other areas/departments e.g. clinical teams/departments.
• Requires emotional intelligence when supporting staff with attendance, disciplinary matters as well as ongoing development, ensuring empathy, reassurance and encouragement.

Person Specification

E

• Substantial experience in a management position
• Experience in managing contracts
• Previous NHS experience
• Working knowledge of FM computerised systems

Q

• Accreditation to relevant professional body - eg BICs, IWFM

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Torbay and South Devon NHS Foundation Trust