Cleaning Manager

Thorn Baker Facilities Management; England; On-site; GBP 33,000 - 39,000; Full time

Job summary

A leading facilities management provider is seeking an experienced Cleaning Manager for a 12-month fixed-term contract in Milton Keynes. You will manage a team of 40 Cleaners and Supervisors, ensuring the effective delivery of FM services and operational excellence in a busy environment. Responsibilities include managing projects, monitoring performance, and building strong client relationships. The position offers a salary of up to £39,000 and may lead to further contracts after maternity cover.

Qualifications

• Experience in soft services FM or large-scale cleaning environments.
• Ability to analyze data and meet KPIs.
• Strong commitment to safety and compliance.

Responsibilities

• Deliver facilities management services in accordance with site service charter.
• Manage onsite FM projects with the Project Team.
• Act as the main point of contact between customer and service providers.
• Monitor service level agreements and performance indicators.
• Lead continuous improvement initiatives to enhance service delivery.

Skills

Operational leadership

Commercial awareness

Team management

Problem-solving

Communication skills

Job description

Are you immediately available for a fixed term contract role? Are you a manager with experience within Soft Services and Cleaning? If so I have the role for you!

Our client is currently recruiting for an experienced Cleaning Manager for a 12 month Fixed Term Contract for maternity cover on a large site in Milton Keynes. The role will see you managing an experienced established team of around 40 Cleaners and Supervisors across a 3 shift pattern.

The company is seeking a Cleaning Manager to support soft services operation at a busy site in Milton Keynes. You will be responsible for the effective delivery of FM services on-site, ensuring operational excellence and maintaining strong relationships with the client.

This is a fixed-term contract to cover maternity leave, working 40 hours per week across a flexible shift pattern where weekend and evening working may be required.

The role is paying up to £39,000 and following a successful appointment the company will seek to keep you on on another contract after the cover has ended.

Role Responsibilities

• Deliver facilities management services in accordance with the site service charter, SLA, and internal FM strategy.
• Manage onsite FM projects as agreed with the Project Team.
• Act as the main point of contact between the customer and service providers on a day-to-day basis.
• Monitor and report on service level agreements and performance indicators.
• Ensure supply partners deliver consistent service and excellent customer interactions.
• Track financial performance, ensuring delivery within budget and service requirements.
• Lead continuous improvement initiatives to enhance service delivery.
• Manage all compliance, audits, and statutory obligations to maintain full legal status.
• Build and maintain strong customer relationships, ensuring expectations are met and exceeded.
• Manage colleague relations in line with HR policy, promoting fairness and inclusion.
• Recruit, induct, and train colleagues to ensure high standards and competence.
• Ensure adherence to Health & Safety and COSHH policies at all times.
• Respond to urgent issues or incidents swiftly and effectively.
• Provide positive leadership, coaching others to meet objectives and maintain standards.
• Share best practice, encourage collaboration, and celebrate success within the team.
• Communicate effectively at all levels, adapting style to suit audience needs.
• Support change initiatives with resilience and a proactive mindset.

About You - Role Requirements

• Proven operational leadership experience within soft services FM or large-scale cleaning environments (distribution centre experience desirable).
• Strong commercial awareness with the ability to analyse data and meet KPIs.
• Skilled in team management, colleague development, and performance improvement.
• Confident communicator with the ability to influence and build trusted relationships.
• Proactive approach to problem-solving, prioritisation, and service excellence.
• Strong commitment to delivering a safe, clean, and fully compliant environment.

This role is to start within the next 2 weeks so if you are immediately available for a 12 month FTC then apply with your CV.