Cleaning Manager

Sodexo Ltd; Belfast City District; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Wellbeing platform

Employee Assistance Programme

24hr virtual GP Service

Discount Scheme

Pension plan

Learning & development tools

Bike to Work Scheme

Enhanced benefits & leave

Job summary

Sodexo Ltd is seeking an experienced Cleaning Manager to lead cleaning services across a multi-site portfolio in Northern Ireland. The role focuses on delivering high standards, meeting KPIs and client expectations, and driving continuous improvement with the operations team.

You will manage supervisors and operatives, foster client relationships, and ensure training, safety, and compliance across all sites in a dynamic environment.

Qualifications

• Experience leading cleaning services in multi-site environments.
• Strong leadership and client relationship skills.
• Commitment to health & safety compliance.

Responsibilities

• Manage cleaning services across the assigned contract portfolio in line with client specifications and SOPs.
• Maintain and improve cleaning standards across sites.
• Ensure training is completed and up to date.
• Deliver cleaning requests per contract terms and conditions.
• Complete site audits as required by contract.
• Achieve cleaning audit scores of 85% or above each month.
• Develop strong client relationships and regular performance reviews.
• Support recruitment, coaching and development of the operations team.

Job description

Location: No Fixed Location, Northern Ireland – Multi-Site Role

Salary: £35,000 per annum

Contract: Permanent, Full Time

About the Role

We are looking for an experienced and driven

Cleaning Manager to join our Operations team in Northern Ireland.

This is a key leadership role responsible for managing cleaning services across an assigned portfolio, ensuring consistently high standards of service delivery while meeting contractual requirements, KPIs and client expectations.

You will lead and support cleaning supervisors and operatives, build strong client relationships and work closely with operational and central teams to drive performance, innovation and continuous improvement.

Key Responsibilities

Operational Excellence

• Manage the delivery of cleaning services in line with client specifications and company SOPs.
• Maintain and continually improve cleaning standards across the assigned contract portfolio.
• Ensure all required training is completed and kept up to date.
• Ensure cleaning requests are delivered in accordance with contractual terms and conditions.
• Complete site audits in line with contract requirements.
• Ensure cleaning audit scores achieve

85% or above each month.

Health, Safety & Compliance

• Ensure compliance with Health, Safety and Environmental legislation and company procedures.
• Promote a strong culture of behavioural safety across all sites.
• Conduct regular safety tours and observations.
• Ensure appropriate PPE is available.
• Ensure accidents, incidents and unsafe situations are reported and recorded appropriately.

Client & Customer Management

• Develop and maintain strong, professional relationships with clients and customers.
• Attend client meetings and provide monthly reports and reviews.
• Ensure services are delivered in line with agreed service standards and SLAs.
• Seek regular client feedback and develop action plans to address areas for improvement.
• Identify opportunities for service development and business growth.
• Lead, motivate and engage the operational team.
• Manage designated service leads through regular 1:1s, coaching and development.
• Support recruitment, selection and induction of new team members.
• Ensure HR processes, performance reviews and employee development are completed in line with company procedures.
• Deliver team huddles and meetings to promote effective communication and teamwork.

Financial & Business Performance

• Monitor financial performance against budget.
• Manage labour productivity and resourcing effectively.
• Deliver site budgets and forecasts.
• Identify and implement cost-saving and efficiency initiatives.
• Ensure effective control of stock, debt and assets.

Why Sodexo?:

Working with Sodexo is more than a job; it’s a chance tobe part of something greater.

Belong in a company and team that values you foryou.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications